(imported topic written by jgraham91)
We’ve got a client, which continually crashes upon startup. The crash is not immediate. It will start executing appropriate actions, then fail. Quite often these crashes appear to immediately follow a “Report posted successfully.” Details follow. Any suggestions would be appreciated. (Note: We have tried an uninstall/reinstall of the client. Which, generally, sorts out this sort of problem.)
Crash Details:
Application popup: BESClient.exe - Application Error : The instruction at “0x004dd2e3” referenced memory at “0x00000014”. The memory could not be “written”.
The BES Client service was successfully sent a stop control.
Excerpts from most recent log:
Client__BESData\actionsite\Action 00-4069.fxf
At 15:16:17 +0000 - actionsite (http://localserver.localdomain.com:52311/cgi-bin/bfgather.exe/actionsite)
BackgroundAdviceEvaluation SkipMessageFile optimization of C:\Program Files\BigFix Enterprise\BES Client__BESData\actionsite\Action 00-4074.fxf
At 15:16:18 +0000 - actionsite (http://localserver.localdomain.com:52311/cgi-bin/bfgather.exe/actionsite)
BackgroundAdviceEvaluation SkipMessageFile optimization of C:\Program Files\BigFix Enterprise\BES Client__BESData\actionsite\Action 00-4075.fxf
At 15:43:55 +0000 -
Starting client version 7.0.1.376
At 15:44:33 +0000 -
User interface session started for user ‘david.thomson’
At 15:44:34 +0000 - actionsite (http://localserver.localdomain.com:52311/cgi-bin/bfgather.exe/actionsite)
BackgroundAdviceEvaluation SkipMessageFile optimization of C:\Program Files\BigFix Enterprise\BES Client__BESData\actionsite\Action 00-8694.fxf
At 15:44:36 +0000 -
ActionLogMessage: (action 45 ) starting action
At 15:44:37 +0000 - actionsite (http://localserver.localdomain.com:52311/cgi-bin/bfgather.exe/actionsite)
Command succeeded (evaluated true) continue if {sha1 of file “BES Inventory and License.efxm” of client folder of site “http://localserver.localdomain.com:52311/cgi-bin/bfgather.exe/actionsite” = “3e081cca84d6c4a7e559d330710d2c7e0dae88b4”} (fixlet 45)
Command failed (Masthead not found) subscribe BES Inventory and License.efxm (fixlet 45)
Not Relevant - Subscribe to Site http://sync.bigfix.com/cgi-bin/bfgather/besinventory (fixlet:45)
At 15:46:21 +0000 -
Report posted successfully.