BES Server Plugin Service Never Completes

LarryE · September 7, 2017, 11:14pm

I am trying to set up software distribution under Bigfix Lifecycle but I can’t seem to get the BES Server Plugin to complete its setup. I am running my BigFix server and console under a Windows 2008 Server VMWARE guest that is running under a Win 10 VMWARE host. I have 4 processors and 32GB of RAM assigned to this guest.The steps I am taking:

Located “Install BES Server Plugin Service” under OS Deployment and Bare Metal Imaging --> Setup
Clicked “Take Action”, dynamically target by property, selected computer the hostname of my guest.
Clicked “OK” to submit.
Received three file statuses of “complete” with “cached on server” , but nothing under “Status” above that.
Waited about 15 minutes – no change. Exited Console and reloaded.
Console still shows “Open” but never completed for this BES Server Plugin configuration.

Any ideas? Also, where is the log located for this setup so I can find the error msgs for a potential PMR?

Thanks in advance for your help!

LarryE · September 8, 2017, 12:18am

Update. Now when I log back in, and go to the action history for the “Install BES Server Plugin Service”, it shows up with a State of “Open” ,however, I now see an earlier action from July that shows as 100% Complete, but with a State of “Expired”. Does this mean that the service is successfully installed?

AlanM · September 8, 2017, 1:16am

Actions do eventually expire but the state should show if it completed or not in addition to the expiry in the Summary.

The 100% Complete is merely the targeted endpoints but for the reported success you can look closer by drilling down to the specific endpoint

LarryE · September 8, 2017, 3:29pm

Thank you. So this is not for an endpoint … it’s for the server/console. So here is the status of the BES Server Plugin Service installation:

It would appear that I tried to install it on 9/7 after it was already installed on 7/5, correct?

But now, when I try the next step … which is Install TEM Upload Maintenance Service for Software Distribution, it shows up as non-relevant. Any idea why?

and if I try to complete that step anyway, I see: