BES Server Gather Error

Usage and Config Platform
1

(imported topic written by vorosp)

Hello,

I met the following problem on BES Server Gather Status Report:

"Id: 8 Date: Tue, 20 May 2014 06:39:08 +0000

Url:
http://sync.bigfix.com/cgi-bin/bfgather/patchingsupport

Error Message: 8: GetURL failure on
http://sync.bigfix.com/bfsites/patchingsupport_197/common.js
: HTTP Error 18: An unknown error occurred while transferring data from the server: transfer closed with 818775 bytes remaining to read"

Anybody meet this problem too? How it is possible to fix this error?

Thank you!

2

(imported comment written by vincent.h)

Can you try to hit the URL using a browser? Does it load successfully?

Its possible your AV or firewall is blocking parts of the site gather. Double check to make sure there are no restrictions.

3

(imported comment written by vorosp)

Yes, I’ve tried it and in browser the site is available.

4

Hi @system,

is the above issue resolved? I’m also facing the same issue, please provide a solution to remediate the issue if it was resolved.

Thanks

5

@bfadmin - we seem to have a few of these mentioned on the forums, a recent one here. Did this just start happening or was the server recently installed and it broke?
-@jgo

6

Thanks @jgo for ur reply,

The server is installed recently and this issue is captured in BESRelay.log file. Am I missing something in the configuration or this is the proxy who blocks the site content?

Or is it an issue with DB connectivity?

Thanks