Bes Gather Service terminating unexpectedly

Usage and Config Platform
1

(imported topic written by ErinC91)

Hi all,

The BES Gather Service ocassionally terminates unexpectedly and we’re not sure why.

This has the effect of stopping deployments from working correctly so I have to manually start up the service again.

We’re running BES 7.2.5.22 on a Windows 2003 SP1 server. Xeon 3.2GHz quad, 3GB RAM. About 3600 BigFix client PCs.

I am unclear as to the situation relating to proxies. Yes our client PCs use web-proxies (an ISA array) but the server is setup for direct access.

As a workaround I have just changed the “First, Second and Subsequent” Recovery options on the BES Gather service to Restart the Service.

Please advise me on the best way to identify the cause of this problem and fix it, thanks.

2

(imported comment written by BenKus)

Hi ErinC,

I haven’t heard of this issue myself… The BESGather service’s job is to communicate with the outside world to download files and gather Fixlets… It sounds like your workaround is a good one, but I would contact support to investigate if you want to troubleshoot more…

Ben

3

(imported comment written by ErinC91)

Thanks Ben. I’ll keep my eye on it for now and see how often the service falls over. If it becomes more of a problem I’ll contact support.