BES Console cannot connect database

Usage and Config Platform
1

(imported topic written by SystemAdmin)

Hello,

we have installed a new Tivoli Endpoint Manager (bigfix) server, the first one. My college can use the Tivoli Endpoint Manager console from his windows xp computer.

When I start the bigfix console on my computer I get the error message: “A connection to “BES_bfenterprise” database cannot established. This means that the network connection or the database servers are not working proparbly or the database server ist offline”. This is translated from an error message in german. :slight_smile:

We have checked the OBDC connection and the test is working fine, i have tried several solutions i have found in the user group.

We use TEM 8.1 and i have an SQL Server installed localy, not for TEM

Regards

andy

2

(imported comment written by NoahSalzman)

Are you using NT Authentication or SQL Authentication? If that is the problem, this might help:

http://support.bigfix.com/cgi-bin/kbdirect.pl?id=1806

3

(imported comment written by SystemAdmin)

We are using NT Authentication, our database admin have seen i try to login with SQL account.

He added me to the group “BES_Console_User” and i changed back the ODBC settings an now it works fine.

Thanks

andy

4

(imported comment written by sai91)

iam unable to open the console

5

(imported comment written by sai91)

an error occurred while attempting to connect data base:

Data Base error

Microsoft

SQL Native Client

SQL Server

Login Failed for user account ‘netsupport’.{28000:18456}

this is the error i am facing while i am able to Login esp console

6

(imported comment written by sai91)

please give the solutions asap

7

(imported comment written by BenKus)

This error means that your username/password isn’t correct (or some other reason is keeping you from logging in).

Ben

8

(imported comment written by Miran_p91)

Can you try run as administrator? I think I had similar issue.