(imported topic written by SystemAdmin)
I understand that the BES Client Helper was made to start clients that are stopped and fix “common agent issues”. Does anyone have better documentation on what all the helper does?
Since the Client Helper tries to start the agent when it is stopped, could it interfere with an agent upgrade? (Say by dumb luck that it attempts to start the agent in the middle of an upgrade.)
If a relay is installed on a machine that has the Client Helper, does it fix any Relay issues too or strictly agent issues? If not, any thoughts about a Relay Helper?
Is the Client Helper agent version agnostic? Will it be updated for 7.2?
Is there (or should there be) intelligence in the Client Helper process to try to self-remediate only a limited number of times followed by an e-mail or some other notification? (I ask because I have witnessed a situation several times where a vb script runs periodically (pre-Client Helper service) to start a stopped client service. In those cases, there was file corruption in the agent sub-tree. The agent would crash on start-up, leaving a dump file. As the dump files began to fill the hard drive, a SCOM alert for drive space identified the problem indirectly.) It would be helpful to be able to specify the number of remediation attempts per time period. Should it hit a configurable threshold for restart attempts in a time interval, then be able to either send an SOS message to the server, snmp trap, and/or an e-mail to the administrator.