I think Support is going to be in a better position to give advice, given the debug and profiler logs.
I’d be checking under __BESData
, under whichever site contains the baseline, that the .FXF file for this baseline is up to date (matches the copy on the Server site). If there is an older copy of the baseline there, the client may be failing to gather an updated version of the site.
If the content on the client is up to date, perhaps there’s a problem in the evaluation loop; that should be clear in the profiler log.