Archive & Upload Manager Issue

(imported topic written by BobbyElmore)

Hello,

I’m running into an issue with the archive manager - it seems that certain files just will not upload successfully to my main BES Server.

My goal is to be able to archive the Windows Security event log file from a Windows 7 machine. I have tried archiving the evtx file from the original location (C:\Windows\System32\winevt\Logs\Security.evtx). I’ve tried exporting it to the root of C:\ then archiving from there. I’ve tried exporting it to a text file at the root of C: and then archiving the text file - the result is always the same: The file gets uploaded to our main BES server’s BufferDir\Temp directory and gets stuck there.

I’ve actually opened a ticket with IBM support and it appears that this is not a bigfix issue, which is fair, since the archive function is generally working for most files - but I felt the need to check here to see if anybody else has ever seen this behavior. Even if we can’t make it work it would be nice to have a better idea why.

(imported comment written by BobbyElmore)

I didn’t figure out the reason why I could not directly archive/upload this file, but I got around it by using an action to export the evtx file to a common location and compressing it to zip. Only once it was zipped was I able to archive and upload the file successfully.