@Wandy There are several points to troubleshooting this.
I would start with general client responsiveness as @JasonWalker talks about in
some base questions to ask
- does the client have a current copy of the .fxf file being evaluated
- has the client evaluated the .fxf
- is the client waiting for some setting before sending the report
- is the report up on the relay waiting to be forwarded upstream?
- is the report on the root server sitting in fillDB folders waiting for insert into database?
- something else?