Any way to reset SUA administrator password?

I can no longer login to SUA with the administrator password and same applies to other user’s with administrator access. I assume either they got removed by some other admin or maybe I forgot the password. However some of the user’s with auditor role are able to login.
Is there a way to reset the administrator password or any other approach that would be helpful in this situation?

If not, and if i have to reinstall the server again, will database backup and restore work fine? I assume it will overwrite the admin’s password with earlier one which was causing problem in the first place.

For anyone with similar situation, I was able to resolve the issue after following instructions from below link
https://w3-connections.ibm.com/wikis/home?lang=en#!/wiki/W5f914c3ce434_4428_ad8e_2a9d365ecca8/page/Resetting%20SUA%20Login%20Password

This link appears to be IBM Internal Use Only.Is there an external link to this that is available?

–Mark

This is the original link which referred to the link I gave earlier.
http://www-01.ibm.com/support/docview.wss?uid=swg21673446

Hope this helps.

1 Like

Very helpful, Rohit … thanks. I’ll post this technote to the ILMT forum where hopefully someone can change the internal link that you referenced.

–Mark

Hello Rohit,

This link is not working now.

Do you happen to have instructions/ guidebook to recover the lost ILMT admin password?

Suggest you should open a new thread. Since this thread is marked as “Answered” it is less likely to be viewed again.
Also suggest opening a Support ticket.

Thank you. I will do the same

Perhaps this link will help: Updating the database password.