Alternate protocol for ICMP to connect TEM Client with TEM Relays/Server

(imported topic written by SystemAdmin)

Hi All,

In my Organisation ICMP is blocked over the network. we are having 4 to 5 level relay hierarchy between endpoints and TEM Server. In case of any failure endpoints needs to connect available relays automatically.

TEM server <----> TEM Relay ---------Manual Relay select

TEM Relay <----> TEM Client---------Automatic Relay configured

Any alternates.Urgent help is required. Thanks in advance.

(imported comment written by jgolembi)

BestFortune,

If this is an urgent matter you should contact support

ASAP

.

How to call in a PMR: Dial 1-800-426-7378 use you’re IBM Customer Number. Give the support technician information for customer in the text of the ticket; contact Information, expectation of priority, etc. You can also utilize the following service request system on the web here. http://www-947.ibm.com/support/entry/portal/open_service_request

In terms of deployment best practices I would check out

this thread

by AdamTEM.

Here is a link

to the document that the article points to.

You might also want to check out

this wiki

for Server/Relay/Client settings.

Thanks,

-John G