(imported topic written by SystemAdmin)
Hi All,
In my Organisation ICMP is blocked over the network. we are having 4 to 5 level relay hierarchy between endpoints and TEM Server. In case of any failure endpoints needs to connect available relays automatically.
TEM server <----> TEM Relay ---------Manual Relay select
TEM Relay <----> TEM Client---------Automatic Relay configured
Any alternates.Urgent help is required. Thanks in advance.
(imported comment written by jgolembi)
BestFortune,
If this is an urgent matter you should contact support
ASAP
.
How to call in a PMR: Dial 1-800-426-7378 use you’re IBM Customer Number. Give the support technician information for customer in the text of the ticket; contact Information, expectation of priority, etc. You can also utilize the following service request system on the web here. http://www-947.ibm.com/support/entry/portal/open_service_request
In terms of deployment best practices I would check out
this thread
by AdamTEM.
Here is a link
to the document that the article points to.
You might also want to check out
this wiki
for Server/Relay/Client settings.
Thanks,
-John G