Airgap for ILMT fails on command line with license > 160000000

Usage and Config
1

Hi!

I have made a new installation of ILMT/BigFix and got a license serial of 16000xxxx. When I now try to airgap using the command line, BESAirgapTool.exe, and starts with option -createsitelist it fails.

Maybe it is the email? Previous for ILMT it was always ilmt_ops_usr@ibm.com but this may have been changed?

If I run BESAirgapTool.exe in graphic mode it works, but also downloads the bessupport site, which I really do not need to update.The AirgapResponse will contain both ILMT and bessopport.

How can I get it to work from the command line (scripted)?

//Christer

2

Utilize the BigFix Non-Extraction usage to control not updating the BESSupport site Non-extraction usage

Email address could be found in .BESLicenseAuthorization file and ILMT license from 2023 instance resolved to ilmt_ops_user@ibm.com

ilmt_ops_user@ibm.com

Proxy could be blocking the downloads and need to be passed as one of the parameters in command line.

Sample AirGap command for non-extraction usage
BESAirgapTool.exe -serial 16000xxxx -email ilmt_ops_user@ibm.com -createSiteList sitelist.new -
proxy user:password@proxyurl:proxyport

3

Luckely I saved the BESLicenseAuthorization file, and there the email was default@bigfix.com ! Normally I delete this file when the masthead and license files have been created, but not now.

Using default@bigfix.com solved the problem.

//Christer

1 Like
4

That's very strange, we would expect the email to be one of your email addresses at the customer site, since that would be used for login to license center, product notfications, etc.

In any case I'm glad you got it sorted out.

5

I think this has to do how the license it generated for ILMT. Some years ago it was your own email that was used. And you could see it in the masthead, as “From: ”.

But at some point, the License Authorization files were generated via an HTML-file, pointing to https://tem.flexnetoperations.com/control/ibmt/generateActivationFile. You never had to specify your email, instead ilmt_ops_user@ibm.com was used to register the license serial number. And in the masthead you could see “From: ***”.

But starting from ILMT 9.2.40 the URL is instead https://bigfix.provisioning.hcl-software.com. And the email used is default@bigfix.com. The serial number did a jump to 1600xxxxx. I have not seen it documented anywhere, but I may have missed it. However, without knowing the registered email you cannot airgap!

//Christer