(imported topic written by hosmar)
Can I please know how to do the initial gather using the AirGap tool after the intial installation
(imported comment written by hosmar)
Hi, the issues is fixed, we had followed the wrong method to generate the request file hence the response file was not getting generated. Like we did not execute the Airgap.exe tool locally but copied it from the BES install directory and then were executing in a client machine. We then executed the Air gap tool on the server which asked for the location to copy the initial request file with the .exe and .dll files and we then executed on the client with Internet and follow the steps . It worked well.