Actions, timing and rights

(imported topic written by mcalvi91)

We have users that create and deploy tasks to systems for various software deployments. In some cases, they can deploy and it will take upwards of 24 hours before the clients will receive the action to perform the task, if at all. Whereas we can push the same task as master operators and the client will pull the task and run it within minutes of the it entering the password. There are no errors on the client or the relay about pulling the file or synchronization of the sites. Any ideas on what is causing the clients to ignore some users’ tasks?

(imported comment written by BenKus)

After you push an action with these users, do you see “Gather message received” entries in the client logs?

Ben

(imported comment written by mcalvi91)

nope.

(imported comment written by BenKus)

You should start a support case… It might be some sort of configuration issue on your server…

Ben

(imported comment written by mcalvi91)

this post is very similar to what we see

http://forum.bigfix.com/viewtopic.php?id=4601