Actions are hanging in Bigfix

Usage and Config Platform
1

(imported topic written by taltrade91)

We have actions that have been sitting in Bigfix now for several days, and none of them have made any progress. I think an employee may have messed with proxy settings or something. However, I’m unable to find any signs of trouble, other than the fact that our patches aren’t installing.

I’ve run the BESDiagnostics tool, and those checks all pass. All BES services are running as well. Also, from our bigfix server, I’m able to reach download.microsoft.com.

What other network/ping tests can I run to determine if I have a connectivity problem? Thanks

2

(imported comment written by BenKus)

Going to tools > Take Custom Action and sending a “blank action” to all computers is a good test to see if things are working…

But I bet your issue is that your proxy settings don’t exclude the localhost:

http://support.bigfix.com/cgi-bin/kbdirect.pl?id=105

Ben

3

(imported comment written by taltrade91)

When I push a blank action, the computers still show up as . I can right-click on computers and click “Refresh”, and the “Last Report Time” will update properly, but the Status remains .

Here is the local client log for one of the machines I recently pushed a blank-action to:

March 26, 2010

At 00:16:54 +0900 - opsite90 (http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90)

FAILED to Synchronize - General transport failure. - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90&Time=26Mar00:16:54&rand=bf539c36&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 404

At 00:47:50 +0900 - opsite90 (http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90)

FAILED to Synchronize - General transport failure. - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90&Time=26Mar00:47:50&rand=9b3c3e51&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 404

At 00:59:02 +0900 -

Report posted successfully.

At 01:21:51 +0900 - opsite90 (http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90)

FAILED to Synchronize - General transport failure. - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90&Time=26Mar01:21:51&rand=c80dfd4c&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 404

At 01:46:25 +0900 -

Report posted successfully.

At 01:51:54 +0900 - opsite90 (http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90)

FAILED to Synchronize - General transport failure. - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90&Time=26Mar01:51:54&rand=f4ec9379&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 404

At 02:22:46 +0900 - opsite90 (http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90)

FAILED to Synchronize - General transport failure. - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90&Time=26Mar02:22:46&rand=87c5a95e&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 404

At 02:56:28 +0900 - opsite90 (http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90)

FAILED to Synchronize - General transport failure. - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90&Time=26Mar02:56:28&rand=9e52e75b&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 404

At 02:57:27 +0900 -

Report posted successfully.

At 03:26:38 +0900 - opsite90 (http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90)

FAILED to Synchronize - General transport failure. - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90&Time=26Mar03:26:38&rand=3532e12f&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 404

At 03:45:03 +0900 -

Report posted successfully.

At 03:56:42 +0900 - opsite90 (http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90)

FAILED to Synchronize - General transport failure. - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90&Time=26Mar03:56:42&rand=214ea769&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 404

At 04:08:33 +0900 - actionsite (http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/actionsite)

BackgroundAdviceEvaluation SkipMessageFile optimization of C:\Program Files\BigFix Enterprise\BES Client__BESData\actionsite\Action 550257.fxf

At 04:08:42 +0900 - actionsite (http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/actionsite)

BackgroundAdviceEvaluation SkipMessageFile optimization of C:\Program Files\BigFix Enterprise\BES Client__BESData\actionsite\Action 36601.fxf

At 04:32:01 +0900 - opsite90 (http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90)

FAILED to Synchronize - General transport failure. - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90&Time=26Mar04:32:01&rand=b78efa66&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 404

At 04:56:31 +0900 -

Report posted successfully.

At 05:02:03 +0900 - opsite90 (http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90)

FAILED to Synchronize - General transport failure. - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90&Time=26Mar05:02:03&rand=32c5af4b&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 404

At 05:32:50 +0900 - opsite90 (http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90)

FAILED to Synchronize - General transport failure. - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90&Time=26Mar05:32:50&rand=707cbb00&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 404

At 05:43:59 +0900 -

Report posted successfully.

At 05:46:09 +0900 -

RegisterOnce: Attempting to register with ‘http://:52311/cgi-bin/bfenterprise/clientregister.exe?RequestType=RegisterMe60&ClientVersion=7.2.5.22&Body=15271469&SequenceNumber=323&MinRelayVersion=6.0.0.0&CanHandleMVPings=1&MinHops=1&MaxHops=3&Root=http://<INTERNAL_BIGFIX_SITE>:52311&AdapterInfo=00-15-17-30-82-e1_10.205.244.0%2f24_10.205.244.10_0&AdapterInfo=00-15-17-30-82-e0_10.205.240.0%2f24_10.205.240.10_0’

Unrestricted mode

Configuring listener without wake-on-lan

Registered

ShutdownListener

SetupListener completed successfully

At 06:07:04 +0900 - opsite90 (http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90)

FAILED to Synchronize - General transport failure. - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90&Time=26Mar06:07:04&rand=709de614&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 404

At 06:37:04 +0900 - opsite90 (http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90)

FAILED to Synchronize - General transport failure. - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90&Time=26Mar06:37:04&rand=c82e6a30&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 404

At 06:55:40 +0900 -

Report posted successfully.

At 07:07:16 +0900 - opsite90 (http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90)

FAILED to Synchronize - General transport failure. - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90&Time=26Mar07:07:16&rand=4d65250b&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 404

At 07:42:14 +0900 - opsite90 (http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90)

FAILED to Synchronize - General transport failure. - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90&Time=26Mar07:42:14&rand=f2a71d44&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 404

At 08:06:49 +0900 -

Report posted successfully.

At 08:12:19 +0900 - opsite90 (http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90)

FAILED to Synchronize - General transport failure. - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90&Time=26Mar08:12:19&rand=cd23fd76&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 404

At 08:42:59 +0900 - opsite90 (http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90)

FAILED to Synchronize - General transport failure. - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90&Time=26Mar08:42:59&rand=c2a43965&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 404

At 08:54:09 +0900 -

Report posted successfully.

At 09:16:54 +0900 - opsite90 (http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90)

FAILED to Synchronize - General transport failure. - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90&Time=26Mar09:16:54&rand=79f06f2b&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 404

At 09:30:16 +0900 - actionsite (http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/actionsite)

Successful Synchronization with FixSite (version 664932) - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/actionsite’

At 09:47:54 +0900 - opsite90 (http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90)

FAILED to Synchronize - General transport failure. - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90&Time=26Mar09:47:54&rand=1e7db95b&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 404

At 10:05:07 +0900 -

Report posted successfully.

At 10:05:08 +0900 - Enterprise Security (http://sync.bigfix.com/cgi-bin/bfgather/bessecurity)

Successful Synchronization with FixSite (version 1333) - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://sync.bigfix.com/cgi-bin/bfgather/bessecurity’

At 10:05:08 +0900 - Vulnerabilities to Windows Systems (http://sync.bigfix.com/cgi-bin/bfgather/vulnwindows)

Successful Synchronization with FixSite (version 194) - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://sync.bigfix.com/cgi-bin/bfgather/vulnwindows’

At 10:12:36 +0900 - BES Inventory and License (http://sync.bigfix.com/cgi-bin/bfgather/besinventory)

Successful Synchronization with FixSite (version 87) - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://sync.bigfix.com/cgi-bin/bfgather/besinventory’

At 10:12:36 +0900 - BES Power Management (http://sync.bigfix.com/cgi-bin/bfgather/bespowermanagement)

Successful Synchronization with FixSite (version 83) - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://sync.bigfix.com/cgi-bin/bfgather/bespowermanagement’

At 10:12:36 +0900 - BES Support (http://sync.bigfix.com/cgi-bin/bfgather/bessupport)

Successful Synchronization with FixSite (version 633) - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://sync.bigfix.com/cgi-bin/bfgather/bessupport’

At 10:18:38 +0900 - opsite90 (http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90)

FAILED to Synchronize - General transport failure. - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90&Time=26Mar10:18:38&rand=47c83e68&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 404

At 10:51:30 +0900 - opsite90 (http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90)

FAILED to Synchronize - General transport failure. - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90&Time=26Mar10:51:30&rand=c8e2ce71&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 404

At 10:52:30 +0900 -

Report posted successfully.

At 11:22:20 +0900 - opsite90 (http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90)

FAILED to Synchronize - General transport failure. - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90&Time=26Mar11:22:20&rand=d7f28a45&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 404

At 11:38:44 +0900 -

RegisterOnce: Attempting to register with ‘http://:52311/cgi-bin/bfenterprise/clientregister.exe?RequestType=RegisterMe60&ClientVersion=7.2.5.22&Body=15271469&SequenceNumber=324&MinRelayVersion=6.0.0.0&CanHandleMVPings=1&MinHops=1&MaxHops=3&Root=http://<INTERNAL_BIGFIX_SITE>:52311&AdapterInfo=00-15-17-30-82-e1_10.205.244.0%2f24_10.205.244.10_0&AdapterInfo=00-15-17-30-82-e0_10.205.240.0%2f24_10.205.240.10_0’

Unrestricted mode

Configuring listener without wake-on-lan

Registered

ShutdownListener

SetupListener completed successfully

At 11:53:07 +0900 - opsite90 (http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90)

FAILED to Synchronize - General transport failure. - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90&Time=26Mar11:53:06&rand=ec244d25&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 404

At 12:03:20 +0900 -

Report posted successfully.

At 12:26:11 +0900 - opsite90 (http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90)

FAILED to Synchronize - General transport failure. - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90&Time=26Mar12:26:11&rand=1515b36b&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 404

At 12:50:46 +0900 -

Report posted successfully.

At 12:56:19 +0900 - opsite90 (http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90)

FAILED to Synchronize - General transport failure. - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90&Time=26Mar12:56:19&rand=f04c2d3a&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 404

At 13:27:01 +0900 - opsite90 (http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90)

FAILED to Synchronize - General transport failure. - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90&Time=26Mar13:27:01&rand=663e1674&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 404

At 14:00:48 +0900 - opsite90 (http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90)

FAILED to Synchronize - General transport failure. - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90&Time=26Mar14:00:48&rand=14d65a60&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 404

At 14:01:48 +0900 -

Report posted successfully.

At 14:31:49 +0900 - opsite90 (http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90)

FAILED to Synchronize - General transport failure. - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90&Time=26Mar14:31:49&rand=77ec9c6b&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 404

At 14:49:03 +0900 -

Report posted successfully.

At 15:02:40 +0900 - opsite90 (http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90)

FAILED to Synchronize - General transport failure. - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90&Time=26Mar15:02:40&rand=d3af680b&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 404

At 15:35:35 +0900 - opsite90 (http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90)

FAILED to Synchronize - General transport failure. - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90&Time=26Mar15:35:35&rand=7f4bef05&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 404

At 16:00:06 +0900 -

Report posted successfully.

At 16:06:35 +0900 - opsite90 (http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90)

FAILED to Synchronize - General transport failure. - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90&Time=26Mar16:06:35&rand=e4814521&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 404

At 16:37:20 +0900 - opsite90 (http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90)

FAILED to Synchronize - General transport failure. - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90&Time=26Mar16:37:20&rand=ccb0525a&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 404

At 16:47:33 +0900 -

Report posted successfully.

At 17:10:36 +0900 - opsite90 (http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90)

FAILED to Synchronize - General transport failure. - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90&Time=26Mar17:10:36&rand=674fd56a&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 404

At 17:20:50 +0900 -

RegisterOnce: Attempting to register with ‘http://:52311/cgi-bin/bfenterprise/clientregister.exe?RequestType=RegisterMe60&ClientVersion=7.2.5.22&Body=15271469&SequenceNumber=325&MinRelayVersion=6.0.0.0&CanHandleMVPings=1&MinHops=1&MaxHops=3&Root=http://<INTERNAL_BIGFIX_SITE>:52311&AdapterInfo=00-15-17-30-82-e1_10.205.244.0%2f24_10.205.244.10_0&AdapterInfo=00-15-17-30-82-e0_10.205.240.0%2f24_10.205.240.10_0’

Unrestricted mode

Configuring listener without wake-on-lan

Registered

ShutdownListener

SetupListener completed successfully

At 17:41:34 +0900 - opsite90 (http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90)

FAILED to Synchronize - General transport failure. - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90&Time=26Mar17:41:33&rand=fc29505a&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 404

At 17:58:49 +0900 -

Report posted successfully.

At 18:12:24 +0900 - opsite90 (http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90)

FAILED to Synchronize - General transport failure. - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90&Time=26Mar18:12:24&rand=b68df444&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 404

At 18:45:18 +0900 - opsite90 (http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90)

FAILED to Synchronize - General transport failure. - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90&Time=26Mar18:45:18&rand=18cb8313&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 404

At 18:46:18 +0900 -

Report posted successfully.

At 19:09:49 +0900 - actionsite (http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/actionsite)

BackgroundAdviceEvaluation SkipMessageFile optimization of C:\Program Files\BigFix Enterprise\BES Client__BESData\actionsite\Action 48535.fxf

At 19:15:39 +0900 - opsite90 (http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90)

FAILED to Synchronize - General transport failure. - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90&Time=26Mar19:15:39&rand=aa9e8a31&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 404

At 19:46:25 +0900 - opsite90 (http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90)

FAILED to Synchronize - General transport failure. - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90&Time=26Mar19:46:25&rand=4fc4b603&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 404

At 19:57:40 +0900 -

Report posted successfully.

At 20:20:33 +0900 - opsite90 (http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90)

FAILED to Synchronize - General transport failure. - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90&Time=26Mar20:20:33&rand=70201254&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 404

At 20:45:15 +0900 -

Report posted successfully.

At 20:50:48 +0900 - opsite90 (http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90)

FAILED to Synchronize - General transport failure. - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90&Time=26Mar20:50:48&rand=2ec40f72&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 404

At 21:21:37 +0900 - opsite90 (http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90)

FAILED to Synchronize - General transport failure. - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90&Time=26Mar21:21:37&rand=82e21869&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 404

At 21:55:17 +0900 - opsite90 (http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90)

FAILED to Synchronize - General transport failure. - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90&Time=26Mar21:55:17&rand=b5fabe60&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 404

At 21:56:15 +0900 -

Report posted successfully.

At 22:26:16 +0900 - opsite90 (http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90)

FAILED to Synchronize - General transport failure. - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90&Time=26Mar22:26:16&rand=b2b23d1a&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 404

At 22:56:58 +0900 - opsite90 (http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90)

FAILED to Synchronize - General transport failure. - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90&Time=26Mar22:56:58&rand=93d19e48&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 404

At 23:07:04 +0900 -

Report posted successfully.

At 23:16:59 +0900 -

RegisterOnce: Attempting to register with ‘http://:52311/cgi-bin/bfenterprise/clientregister.exe?RequestType=RegisterMe60&ClientVersion=7.2.5.22&Body=15271469&SequenceNumber=326&MinRelayVersion=6.0.0.0&CanHandleMVPings=1&MinHops=1&MaxHops=3&Root=http://<INTERNAL_BIGFIX_SITE>:52311&AdapterInfo=00-15-17-30-82-e1_10.205.244.0%2f24_10.205.244.10_0&AdapterInfo=00-15-17-30-82-e0_10.205.240.0%2f24_10.205.240.10_0’

Unrestricted mode

Configuring listener without wake-on-lan

Registered

At 23:17:00 +0900 -

ShutdownListener

SetupListener completed successfully

At 23:29:55 +0900 - opsite90 (http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90)

FAILED to Synchronize - General transport failure. - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90&Time=26Mar23:29:55&rand=242fd132&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 404

At 23:53:25 +0900 -

User interface process unable to launch (1.87) for user ‘’. Retrying every 30 seconds.

User interface process started for user ‘’

At 23:54:27 +0900 -

Report posted successfully.

At 23:58:33 +0900 -

User interface process ended (30.109) for user ‘’. Retry in 5 minutes.

At 23:58:36 +0900 -

User interface session ended for user ‘’

At 23:59:58 +0900 - opsite90 (http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90)

FAILED to Synchronize - General transport failure. - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90&Time=26Mar23:59:58&rand=8cfe6d43&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709’ http failure code 404

4

(imported comment written by taltrade91)

I should add that, if we put this URL into a browser…

http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://<INTERNAL_BIGFIX_SITE>:52311/cgi-bin/bfgather.exe/opsite90&Time=27Mar04:06:21&rand=6155372c&ManyVersionSha1=da39a3ee5e6b4b0d3255bfef95601890afd80709

… we get this error in Internet Explorer:

Error providing site directory.

The requested Fix site cannot be serviced by this server.

Site not yet available: initiating first gather of site.(19)

5

(imported comment written by mprem91)

Hi Ben,

even i too facing same issue as mentioned in above log for 5% of clinet machies, kindly suggest to diagnose the issue…

Regards,

Prem

6

(imported comment written by BenKus)

It appears that your relay is broken in some form and it is not allowing agents to gather the newest data… I suggest that you uninstall the relay, remove the relay folder, and reinstall (or you can run the BESRemove.exe program and remove the relay).

Ben