A host name is detected like new after a DRD

1

Hi all

My first question is how does the BES client and the ILMT work to recognize the “hostname” because when a maintenance was done the ILMT detected the “hostname” in pvu subcapacity product report with a different name taking serial number and model as “host name” and leave the previous one with “date of last seen” (previous doing the DRD) the infrastructure team tells me is what they use in those maintenances. The last time this was done, it caused more pvus to be registered just for one server, because was see it by ILMT at some point like two different servers and I can’t remove them (pvus difference) so that they don’t appear in the ILMT home, only if I change the view (range of date like 30 days) of the subcapacity pvu report is it possible to avoid the report with that amount.

I would like to know if it is possible to avoid or what would be the procedure that I can do to solve that change, or prevent the infrastructure team from using DRD, because I can have problems in ILMT every time a DRD is done, please can someone help me.

The environment is HP-UX and ILMT 9.2

Thanks in advance!

Note: Dynamic Root Disk (DRD) is an HP-UX system administration toolset used to clone an HP-UX system image to an inactive disk for software update, maintenance, recovery and rehosting

2

The BigFix agent doesn’t register devices based on host name. As per BigFix legend @BenKus some years ago

“Anything that changes the computerID or the sequence number of a computer (stored in the registry on windows) will cause the computer to duplicate… So common things are if there are registries that are restored, VMs that are rolled back, or anything else that might change those values.”

Essentially this sounds like your BigFix server admin isn’t cleaning up duplicate servers efficiently. There’s settings that can be applied

The hostname itself is taken directly from the OS level as in the same way as of you typed hostname into a terminal window.

Some areas to reference and look at:

https://help.hcltechsw.com/bigfix/10.0/inventory/Inventory/probdet/t_duplicate_uuids.html

https://help.hcltechsw.com/bigfix/9.5/platform/Platform/Installation/c_clean_up_computer.html

https://help.hcltechsw.com/bigfix/10.0/platform/Platform/Config/c_list_of_advanced_options.html#ariaid-title8 (clientIdentityMatch)