9.2.0 and higher versions of IEM Server, Console and Web Reports will only support 64-bit platforms

Release Announcements Platform (Release Announcements)
1

(imported topic written by SteveHull)

What is changing?

Starting in the IBM Endpoint Manager 9.2 release, the IEM Server, Console and Web Reports components will only be supported on 64-bit operating systems. This is a change to our previously supported Windows platforms for these components to enable more effective use of system resources and functionality enhancements that have been blocked by 32-bit application limitations. Specifically, the following platform support is changing:

  • IEM Server and Web Reports now only supports 64-bit installations of
    Windows 2008 and higher

  • IEM Console now only supports 64-bit installations of Windows
    Vista/2008 and higher

What is affected?

  • IEM Server (Windows 32-bit OS, Windows 2003 32- or 64-bit)

  • IEM Web Reports (Windows 32-bit OS, Windows 2003 32- or 64-bit)

  • IEM Console (Windows 32-bit OS, Windows XP/2003 32- or 64-bit)

New detection fixlets (ids 1830, 1831, 1832 and 1833) have been added to the BES Support site to assist in identifying any components running on unsupported platforms.

What is not affected?

  • IEM Clients

  • IEM Relays

  • IEM Server (RHEL)

  • IEM Web Reports (RHEL)

What action is needed?

Deployments with affected components should not upgrade to IEM 9.2 until they can migrate all components to supported 64-bit platforms.

For IEM Server migration instructions, see https://www.ibm.com/developerworks/community/wikis/home/wiki/Tivoli%20Endpoint%20Manager/page/Server%20Migration

For the complete list of supported platforms, see http://www-01.ibm.com/support/docview.wss?uid=swg21570458

For additional detail, see https://www.ibm.com/developerworks/community/blogs/a1a33778-88b7-452a-9133-c955812f8910/entry/64-bit_iem_9.2_requirement

2

(imported comment written by MarlonRojas)

Hi Steve!,

We are evaluate this new version on our deployment
environment
. The installation add a new windows that ask information about gather services user password. We are sure that we are insert correct password but alway get a error in this step. Error say about proxy setup must be manually after installation. Can you help about this?.

We need resolve it and test this version, because we have “Bes Root Server” service crashed after 9.1.1117 upgrade a suppose that one resolved apar could fix it.

Thanks!

3

(imported comment written by SteveHull)

Maybe there is an issue with some special character in the account password. Can you try updating the password to just letters and numbers and see if that works? Otherwise, you can skip past this and then just change the BES Gather service back to run as the intended user.

4

(imported comment written by MarlonRojas)

Steve, we change account password without special characters, only letter and numbers and fail again. Gather service still using same account do not change with upgrade, but can´t download nothing froms bigfix site.

Where is the inslatation log, on root drive do not exits a log file.

5

(imported comment written by SteveHull)

Try to reconfigure proxy settings using the new interface in 9.2 using these instructions:

http://www-01.ibm.com/support/knowledgecenter/SS63NW_9.2.0/com.ibm.tivoli.tem.doc_9.2/Platform/Adm/c_proxy_on_server.html%23configuringaproxyconnectiononserver

If you still can’t get it to work, please contact support to provide assistance or identify if there is an issue with the proxy config interface.