Windows 7 clients do not appear under applicable computers in any task

system 2011-02-02 05:12:19 UTC #1

(imported topic written by gracie201191)

We have this issue when our Windows 7 machines don’t appear on the applicable computers, example: using the “Power Off computers” task. There is no problem scanning and uploading data to DSS SAM. Windows Firewall is disabled. Is there anything that I need to check? Our BES client version is 7.2.5.22.

system 2011-02-02 07:50:29 UTC #2

(imported comment written by MattBoyd)

Hey gracie,

You might want to verify that the Windows 7 machines are subscribed to the site that contains the “Power Off computers” task, or any other site where tasks are not showing as applicable when they should. There’s a property called “Subscribed Sites” in each computer’s details/summary page that lists the sites that it is subscribed to.

system 2011-02-07 11:57:43 UTC #3

(imported comment written by gracie201191)

Thanks Boyd, I checked the Site Properties for BES Power Management and verified that “Subscribe all clients to this site” selected. Is there anything else that I need to check?

jeremylam 2011-02-07 22:22:09 UTC #4

(imported comment written by jeremylam)

If you are referring to the “Power Off Computers” task in the “BES Power Management” site, that site is deprecated. But you can make a copy of the existing task and remove the following relevance:

name of operating system != “Win7”

but I highly recommend that you contact licensing to switch to the new version (the site name is just “Power Management”). It has a lot of new features, and not just Windows 7 support. More information is available at:

http://forum.bigfix.com/viewtopic.php?pid=23421

system 2011-02-08 12:16:49 UTC #5

(imported comment written by gracie201191)

Thank you. Creating a custom task and changing the applicability to Windows 7 works. You are right, we need to switch to a new version for the full Windows 7 support. Thanks again Boyd and Jeremy!