OK, I finally got a reply from HCL about this issue. Basically, because the content is hosted on an xForce server that they have no control over, there is nothing that they can do in the short term. I’m going to copy the content out of the site and put it into a “local” site that I can control better. I’m still going to leave the relevance set to exclude the Win10.1903 systems until I can come up with a better solution for detecting Windows Defender on them, but that will have to wait a while.
I’ve asked for an RFE to be created (apparently the RFE portal is not quite ready for primetime). Once I know the details for the RFE, I’ll post it back here. As with IBM, the more people that “Vote” for an RFE, the more likely the developers are to start working on it.
Actually, the plan to get get ALL the appropriate App Exchange content picked up by HCL if possible.
As a follow up to my voice mail this is the response I received from the Product Management team :
As you’ve noted, the BigFix integrations on App Exchange with 3rd parties (other than with IBM products) are no longer hosted and available. There are two elements with that:
- The Apps/integrations are no longer available for download from App Exchange itself (so, no one else can try to get access to the content)
- The content/sync servers that hosted the content in question are on xforce.com domains which we no longer own. Which means that even if we wanted to publish a bug fix/update to the content in question, we can’t do so.
So, with that background, we are exploring the migration of these Apps, but it will take some time.
My recommendation in the interim is for affected customers to adjust Computer subscriptions to the site, or perhaps better yet to export content of interest to an interim custom site (as the previous external site is essentially no longer updateable).
I will provide further interim recommendations via the Forum.
All we can really do at this point would be to open an RFE, and a forum post for that RFE to get other users of the App Exchange content that is no longer available to sign up to the RFE to get more leverage for a speedier resolution.