Webreports failing after 8.0.627 upgrade

(imported topic written by SystemAdmin)

Hello all,

I have recently upgraded my infrastructure to v. 8.0.627.0 by using the appropriate fixlets on BES Console.

Everything but Webreports is working fine.

When I log on in Webreports using bfadmin (Webreports administrator account) I don’t see any interface and just one line of simple text:

NoSuchSiteID: ReportID=69&ReportSiteID=SCM+Reporting&page=Report

If I log on with a regular user I can see part of the interface and the following error message:

Web Reports is starting up…

Most pages will be unavailable until Web Reports has finished loading.

On the corner of this page I see the version number: Version: 8.0.627.0

I have activated the Webreports logs (following a forum post) but I cannot find any significant messages there. I am attaching the log file in this post.

I have also tried to clean the Webreports cache but still no results.

Can anyone please help?

Thanks and best regards,

Ricardo

(imported comment written by BenKus)

I suggest that you contact the support team to troubleshoot further…

Ben