Web UI and SSL - Cannot find new certs

Usage and Config WebUI
1

Hello, I following this guide to install SSL Certs for WebUI
https://help.hcltechsw.com/bigfix/9.5/webui/WebUI/Admin_Guide/c_ssl_cert_configuration.html

I have my ssl.pvk file and ssl.crt (with the full trust chain) saved to D:\Program Files (x86)\BigFix Enterprise\BES Server\WebUI (as thats where BigFix is installed) I restart the WebUI and Root Service however when I naviage to the WebUI Im getting a cert error saying the site is still using the Self Signed cert that was created when I installed WebUI

2

https://imgur.com/a/9Sh0iuC image of the cert the site is currently using

3

To expand on this the certs are working fine for WebReports and OKTAs SAML login its just WebUI that refuses to see them and keeps goign back to self signed SSL certs.

4

You’ll probably need to open a.support ticket to check your configuration.