I don’t know whether you’ve ever done PMRs, but it’s not like a bug report - it’s a request for support. IBM will call or email you back once you have a PMR open, and will work through the issue in your specific environment.
It wouldn’t do any good to have anyone here open a PMR for you, and besides…it’s just as much a hassle for us as it is for you. Almost all of us are product users here, this is a community forum.
Once you have your support account set up, your customer number / software registration number / etc. are all saved so all you need to recall is your email address and password.
Once you’re set up, their PMR tracking system is actually one of the better ones - I can see all of my cases going back years, with every email message between the support engineers and myself (as well as for PMRs submitted by others under my support contract), and brief summaries of each telephone conversation as well.
I can certainly understand having problems finding your customer number and support contract ID, working in a government environment there’s a vast gulf between our procurement people and our engineers. Anyone have any advice for looking that up? I expect IBM must have some way of checking, based on information from the masthead file?