Web Report Not Displaying Properly in BES 7.0

Reporting
1

(imported topic written by jawed91)

I just installed BES 7.0 and my reports page are not displaying correctly. attached is the screen shot. Insatlled Falsh Plugin but still does not work.

thanks

2

(imported comment written by SystemAdmin)

jawed,

I don’t see the attachment and I checked on another box. Did you forget to post it or is it not going through? Maybe reduce the size if its having problems.

Are you seeing like rows of the little blue circles with the down arrows in them?

3

(imported comment written by jawed91)

I tried to attached but having problems. The file size is small. My problem is exactly what you described. I am seeing rows of of the little blue circles with the down arrows in them. your help is much appreciated.

Thanks

4

(imported comment written by SystemAdmin)

Jawed,

You should be able to fix the problem by running the following query on the BESReporting database:

delete from USER_DEFAULT_MISC where UserSetting=
'Stylesheet' and SettingValue=
'../../css/BESReports/layout.css'

What’s happening is that there is a user override in the database for your cascading style sheets. 7.0 moves the css files so the override is no longer correct. The query clears the override that are pointing to the old css file location, at this point you’ll use the default css paths which will be correct.

We are updating the installer to find and fix these entries but we aren’t sure where the overrides came from. What version of BES did you install at (5.1 or 6.0)? Have you made any customizations to web reports?

5

(imported comment written by jawed91)

Tyler:

I previously had BES 6.0 installed and had no custom web reports. Also I had issues upgrading, so I did a clean install but using the same remote database. My database in on SQL 2005 Ent. Edition. I will try your suggestion and let you know how it works.

Thanks

6

(imported comment written by jawed91)

Tyler:

Removing that from the database solved the probelm.

Thanks

7

(imported comment written by mc116991)

Sweet! This also worked for us. Thanks!

8

(imported comment written by dgibson91)

FYI, i had the same problem with web reports, but only for one user. Running this query fixed the issue.

If it helps your debugging, we originally started with 4, then upgraded to 5, 6, and finally 7, With minor upgrades in between.