VM Manager not able to start

Usage and Config BFI
1

Not able to start vmmansvc.

When I try to execute “.\vmman.bat -run” getting below error:

net start vmmansvc
The IBM VM Manager Data Collector service is starting.
The IBM VM Manager Data Collector service could not be started.

A service specific error occurred: 1.

More help is available by typing NET HELPMSG 3547.

Log initialization error: An exception occured during initalization, see stack trace below.
java.lang.NullPointerException
at java.util.Hashtable.put(Hashtable.java:506)
at java.util.Properties.setProperty(Properties.java:179)
at java.lang.System.setProperty(System.java:511)
at com.ibm.license.mgmt.datacollector.Runner.initialiseLogger(Runner.java:244)
at com.ibm.license.mgmt.datacollector.Runner.main(Runner.java:101)

I couldn’t find anything in log file.

Did anyone had similar kind of issue ?

2

Does the user executing vmmman.bat have permissions to access the log folder? Does the service account have permissions to access the log folder? Is something else locking the log file?

3

The user have access to logs. Doesn’t looking like it is locked.

4

Start with basics.
Is another instance running?
Try to move or rename the log files.
Try rebooting.
Other than that you’ll probably need to open a support ticket.

5

Thanks for your response. The issue was resolved after I reinstalled it manually.