(imported topic written by Ken.Thomas91)
I ran this update recently from the main BES. It seems to have updated the software to the correct version but broke it at the same time. None of my remote consoles will connect to the Root server and even trying to run updates directly from the root server will not work.
Does anyone know what I can look at to try and fix this without having to re-install BigFix?
(imported comment written by jeremylam)
What is the error message are you getting?
(imported comment written by Ken.Thomas91)
When trying to run from the BES it self all i get is a pop up saying Can’t connect to the root server. When using a remote console it says it can not establish a connection to the Database, because it has version of Enterprise 2.18 and this application requires a database version of Enterprise 2.22
(imported comment written by jeremylam)
Looks like you’ve updated the Server but not the Console. They need to be updated together.
If you have upgraded the Installation Folders to the same version of the Server, you can install the Console on another machine.
Otherwise, you should probably contact support.
(imported comment written by Ken.Thomas91)
I found this at: http://support.bigfix.com/cgi-bin/kbdirect.pl?id=397
Can anyone tell me what or where i can find the upgrade scripts to manually update the database?
(imported comment written by Ken.Thomas91)
Well, it seems that somehow a User DSN entry was created in ODBC. As well as the server for the bes_bfenterprise entry in the System DSN being configured incorrectly.
All seems to be working now and was able to finally upgrade the root server.
(imported comment written by SystemAdmin)
Hi,
I have the same question.
Where I can find these upgrade scripts?
(imported comment written by NoahSalzman)
The “installer of installers” is here:
http:
//software.bigfix.com/download/bes/82/BigFix-BES-8.2.1079.0.exe
It contains the Server, Console, and Client installers.
(imported comment written by SystemAdmin)
Hi,
Yes, I know, but I meant only about database upgrade scripts. I thought that there are some separate scripts, beyond installers of Server, Console and Clients.
I run upgrade (8.2) of Server and Console and I cannot use Console and even Administration Tool, because I got still error that my database need to be upgrade (unable to connect to database version ‘Enterprise 2.22’; expected version ‘Enterprise 3.89’. Do you want to upgrade?).
When I click OK, I got error: The database appears to be in an inconsistent state. Database error:
Microsoft
http://SQL Server Native Client 10.0
SQL Server
There is already an object named ‘NEW_ACTION_COMMENTS’ in the database. (S0001:2714).
My Server is running on SQL Server 2008 R2.
Do you have any idea of solving this problem?
(imported comment written by NoahSalzman)
From what you have described, you have successfully installed the 8.2 Server component but you have not installed the 8.2 Console component.
Find the Console installer and run it. On my machine that setup.exe can be found at:
C:\Program Files\BigFix Enterprise\BES Installers\Console\setup.exe
(imported comment written by WorapotS)
I got same problem too , Do anyone fix this problem ?
How ?
but my env is 8.1.617 -upgrade to-> 8.2.1175 . fail!!!
please advise