Updated Mac OS X BES Client Now Available! (Version 7.1.2.56) problem

Usage and Config Platform
1

(imported topic written by mellis200091)

Hey everyone,

I noticed in my email this morning that the new client for Mac OS X is available. However, there is a problem with the fixlet.

When I went to install it on my systems that needed it, the download failed. I have looked into it further, and have realized that the download URL is incorrect.

In the fixlet, it says under the action that it will download the file from http://download.bigfix.com/download/bes/71/BESAgent-7.1.2.56_MacOSXUpgrade.dmg

However, when I ran into a failed download, I looked into it and realized that the real download location should be this:

http://software.bigfix.com/download/bes/71/BESAgent-7.1.2.56_MacOSXUpgrade.dmg

Can you let me know when this will be resolved, or provide me some other way of putting the file into my system manually?

Thanks,

Mike

2

(imported comment written by mellis200091)

I’m not sure what happened with this, but I have seen that the action I was taking on the machines to upgrade them to the newest version did work, even though the action statement still points to the url that pulls up the error page. So, my problem is fixed, but I’m not sure why.

Thanks,

Mike

3

(imported comment written by SystemAdmin)

I don’t have an answer to your problem, but I was wondering how you received an email telling you a new version of the client was available? Was this done through BigFix?

4

(imported comment written by mellis200091)

I am subscribed to some mailing lists that BigFix offers. One of them had this message this morning:

We are pleased to announce the availability of the 7.1 Mac Agent. The 7.1 agent provides both the 7.0 and 7.1 agent feature sets listed at http://support.bigfix.com/bes/changes/changes-7.0.html and http://support.bigfix.com/bes/changes/changes-7.1.html , respectively.

Upgrade Fixlet messages are now available in the BES Support Fixlet site. The new agent is also available for download here: http://support.bigfix.com/install/besclients-nonwindows.html#mac

BigFix Product Team

Check out the BigFix User Forum at http://forum.bigfix.com

Besadmin-announcements mailing list

Besadmin-announcements@bigmail.bigfix.com

http://bigmail.bigfix.com/mailman/listinfo/besadmin-announcements

There are I think 3 mailing lists that I receive mail on.

Thanks,

Mike

5

(imported comment written by jessewk)

Hi Mike,

We had a load balancing issue on download.bigfix.com which would explain the intermittent failures you saw trying to download the installer.

Jesse

6

(imported comment written by mellis200091)

Thanks for that update, Jesse!