We’ve got TEM RC deployed in our environment (version 9) using a tem rc server.
Our problem is that we find certain pcs within the internal network have very slow refresh rates when connected to temrc, we’ve tried other remote control software on the same client (radmin, teamviewer, etc…) and the screen refresh rates are pretty responsive.
I was wondering if there is some setting /troubleshooting that can be done to determine what is the cause of this.
As mentioned, this only occurs on some pcs within the internal network.
Could you compare that CPU usage for trc_dsp.exe with the CPU usage of a PC where you don’t have a problem? 5-10% is in the normal range but perhaps it is a bit higher than your other PCs.
It’s also worth looking at the differences between PCs with the problem and PCs without. Perhaps the PCs with the problem are on a network segment with a lot of traffic and congestion? Are they the same type of PCs or perhaps an older model? Do they have the same display resolution? Also check if there are updated display drivers available.
Also try enabling the ‘Remove desktop background’ policy. A PC with a photo as the desktop background may increase the size of the screen updates sent over the network.