TEM server can not connecto to the internet

(imported topic written by edweb3)

Hi everyone,

I am doing a new TEM implementation, but my TEM server can not connect to the internet. Here in the office, we use a proxy with “smart filter” to connect to the internet. Anyway, the people from security gave me a new user and a new password to configure the “BES Gather service”.

I follow the instruction in these support websites, http://support.bigfix.com/cgi-bin/kbdirect.pl?id=231 and http://support.bigfix.com/cgi-bin/kbdirect.pl?id=105 but it did not work. Our policies does not allow an user to connect to the internet without authentication by the proxy “smart filter”.

So guys, I would appreciate if you guys have any ideas to solve this issue.

Thank you