Software Installation Report- Total Run Time result is Zero

[Shahban]

Hello,

Please educate me about the “Total Run Time” property in software installation report where result coming zero (0),

below is more inside on one software

what is a way to fix this and another application on the same machine getting data.

Regards,
Shaban

[itsmpro92]

Have you activated the Application Usage Statistics analysis in the BigFix Console (navigate to Sites > External Sites > IBM BigFix Inventory v9 > Analyses)? After activating it and allowing time for the endpoints to evaluate and report on it’s properties, run an import in BFI to collect the information. See here: https://help.hcltechsw.com/bigfix/9.5/inventory/Inventory/softinv/t_software_usage.html?hl=usage

FYI - the signature you asked about is for discovery only, on any operating system, because it is a Software Identification tag (it has an attribute usage=no). You can see this in the right side of the screen (which is cut off in the image you uploaded).

Only executable-based signatures allow for the gathering of usage data. To see which signatures have this ability, you can search the Software Catalog.

[Shahban]

As per my understanding Average Run time is calculated dividing Total Run Time/Total Run. So, If you see my highlighted screen you would notice that we have value (0.026) in Average run time but Total Run time is showing 00. If I go via formula and calculate Average run time for Windows Mail (highlighted in the screenshot) then it’s be 00:00 (Total Run time (00:00:00) / Total Run (4)).

Please suggest if I am missing something or We need to modify some parameter in BigFix Inventory.

Thanks in advance,
Regards,
Shaban

[itsmpro92]

Do you see results in the BigFix Console for the Analysis Application Usage Statistics for the computers in question? Is the Analysis activated?

I suggest that you run the Software Installations report again, and add the following two columns from the Application Usage section of the Configure View dialog:

• Last Used
• Average Run time

This may give you more insight into the numbers.

By the way, in your screen shot, the value 0.026 is actually Average Runs per Day.

[Shahban]

Yes, Analysis activated in bigfix console and observed below things "-

scenario 1:-

Checked in analysis one application Microsoft Policy Platform application is reflecting there and that’s also reflecting in BFI console with all require details (Total Run Time/ Last Use /Average Run Time etc.)

scenario 2:-

Second example checked Framework 3.0 not reflecting in analysis also not data not coming in BFI.
How to achieve this if the application is installed ?

scenario 3:-

Other side in some software property I can see last use of the software and Average run time data but the Total Run Time getting 00 (Zero) why ?