Hello,
I am trying to deploy an exe based installation and the job either gets stuck on pending download or running and never finishes.
Any ideas why?
Thanks.
Did you made sure to use the Silent Switches for that Installation?
If not, the process will be Stuck.
Make sure to close that process , before retrying with the updated ActionScript.
Thank you for your reply.
I have used a silent switch “/quiet”
This exe runs perfectly when it run it directly from the client.
From the Client Log itself from the Target machine, if you look into the Action ID - which steps are mentioned there
Where exactly is this log on the target client machine?
Thanks!
Client log
The client records its current activity into a log file with the current date as the file name in the format [year][month][day].log. If an active log reaches 512K in size it will be moved to a backup (.bkg) file and a new log will be started for the current day. If the log reaches 512K again the backup will overwrite the existing backup. Both the active and backup logs will be deleted after ten days. These are the default locations of the BigFix client logs for each operating system:
Windows: C:\Program Files\BigFix Enterprise\BES Client__BESData__Global\Logs
UNIX, Linux: /var/opt/BESClient/__BESData/__Global/Logs
Mac: /Library/Application Support/Bigfix/BES Agent/__BESData/__Global/Logs
At 10:10:12 +0300 - mailboxsite (http://XXXX.XXXX.co.il:52311/cgi-bin/bfgather.exe/mailboxsite1617574798)
Relevant - Software Distribution - Deploy: IM DESKTOP (fixlet:270)
At 10:10:13 +0300 -
ActionLogMessage: (action:270) Action signature verified for Downloads
DownloadsAvailable: checking for ‘http://XXXX.XXXX.co.il:52311/bfmirror/downloads/270/0’
DownloadsAvailable: true (action id 270)
ActionLogMessage: (action:270) Non-Distributed - DownloadsAvailable
ActionLogMessage: (action:270) Submitting download request
ActionLogMessage: (action:270) Download url: ‘http://XXXX.XXXX.co.il:52311/Uploads/66eb685d120b6d99a80fe5e0b43bbdb842e10c0d/Windowsx64.exe.tmp’
At 10:10:59 +0300 -
Report posted successfully
At 10:11:05 +0300 -
ActionLogMessage: (action:270) Action signature verified for Execution
ActionLogMessage: (action:270) Cannot empty _Download directory
At 10:11:10 +0300 -
ActionLogMessage: (action:270) Action signature verified for Execution
ActionLogMessage: (action:270) Cannot empty _Download directory
At 10:11:11 +0300 -
ActionLogMessage: (action:270) Action signature verified for Execution
ActionLogMessage: (action:270) Cannot empty _Download directory
At 10:11:12 +0300 -
ActionLogMessage: (action:270) Action signature verified for Execution
ActionLogMessage: (action:270) Cannot empty _Download directory
At 10:11:16 +0300 -
ActionLogMessage: (action:270) Action signature verified for Execution
ActionLogMessage: (action:270) Cannot empty _Download directory
At 10:11:18 +0300 -
ActionLogMessage: (action:270) Action signature verified for Execution
ActionLogMessage: (action:270) Cannot empty _Download directory
ActionLogMessage: (action:270) Action signature verified for Execution
ActionLogMessage: (action:270) Cannot empty _Download directory
At 10:11:20 +0300 -
ActionLogMessage: (action:270) Action signature verified for Execution
ActionLogMessage: (action:270) Cannot empty _Download directory
At 10:11:22 +0300 -
ActionLogMessage: (action:270) Action signature verified for Execution
ActionLogMessage: (action:270) Cannot empty _Download directory
At 10:11:26 +0300 -
ActionLogMessage: (action:270) Action signature verified for Execution
ActionLogMessage: (action:270) Cannot empty _Download directory
At 10:11:27 +0300 -
ActionLogMessage: (action:270) Action signature verified for Execution
ActionLogMessage: (action:270) Cannot empty _Download directory
At 10:11:29 +0300 -
ActionLogMessage: (action:270) Action signature verified for Execution
ActionLogMessage: (action:270) Cannot empty _Download directory
ActionLogMessage: (action:270) Action signature verified for Execution
ActionLogMessage: (action:270) Cannot empty _Download directory
At 10:11:30 +0300 -
ActionLogMessage: (action:270) Action signature verified for Execution
ActionLogMessage: (action:270) Cannot empty _Download directory
At 10:11:33 +0300 -
ActionLogMessage: (action:270) Action signature verified for Execution
ActionLogMessage: (action:270) Cannot empty _Download directory
At 10:11:34 +0300 -
ActionLogMessage: (action:270) Action signature verified for Execution
ActionLogMessage: (action:270) Cannot empty _Download directory
ActionLogMessage: (action:270) Action signature verified for Execution
ActionLogMessage: (action:270) Cannot empty _Download directory
At 10:11:36 +0300 -
ActionLogMessage: (action:270) Action signature verified for Execution
ActionLogMessage: (action:270) Cannot empty _Download directory
At 10:11:37 +0300 -
ActionLogMessage: (action:270) Action signature verified for Execution
ActionLogMessage: (action:270) Cannot empty _Download directory
ActionLogMessage: (action:270) Action signature verified for Execution
ActionLogMessage: (action:270) Cannot empty _Download directory
This just indicate that the process front the __Download folder from a previous action is still running.
- Stop the Current and Previous Actions
- On the Target machine, look for that process and stop it - How to identify the process which holds the __Download directory - Customer Support
- If you tested the Silent Installation with SYSTEM account and it was successful - you can re-run the action.
Does your Installation is per user based? Or per machine?
Make sure to Whitelist any Sensitive Information about your Infrastructure when you are sharing 
Per machine.
I still don’t understand why it doesn’t install.
Can you please share which application you are trying to install and the Full ActionScript?
I want to try it In my LAB
Hello,
Can I send it to you privately?