Thank you for this post. We have never committed to any kind of SLAs (Service Level Agreement) on the content release. Saying that, we do have turn-around targets for the content and they vary based on the category, severity and market demand and they are followed strictly by BigFix engineering team. Also we have observed that several times, vendors may release a content announcement but the actual link to the content is added after some days which makes it difficult for BigFix to release fixlets. We cannot anticipate delay in releasing content caused due to changes on the vendor side, any irregularities in content release from vendor side or any other unforeseen circumstances.
Here is the information on the turn-around targets:
For all flavors of Linux OS & some flavors of Unix (AIX, Solaris), we provide content within 5 business days.. For Microsoft OS and applications, the content is available anywhere between 24 hrs to 7 business days depending on the category and severity of the patch.
All Security updates and zero day advisories are released within 24 hours.
For OSX, we release content within 3 to 5 business days.
For HP-UX, we release content within 10 business days.
We are continuously evolving the framework to release content and have been quite successful in releasing content within the turn around target. For e.g. over the last 6 months, majority of the Microsoft content has been released within 6 to 8 hrs and there has been continuous improvement in the release cadence for other OS & applications. Please feel free to reach out to us if your business requirements are evolving around the patching cycle and if there is a need for additional improvement in the release cadence.