Site Gather Issues

(imported topic written by Steve73)

Hi

Are there any issues gathering sites at the moment?

We don’t have the latest MS patches coming in.

Gather service is running and has access to the internet

Gather status report shows sites currently “In Process” but have been like that for hours.

GatherDB log has nothing of note in it.

Relay log displays the following continuous entries:

Wed, 13 Feb 2013 13:20:33 +0000 - /cgi-bin/bfenterprise/BESGatherMirrorNew.exe (11268) - Unable to find site status for site id: 196

Wed, 13 Feb 2013 13:20:33 +0000 - /cgi-bin/bfenterprise/BESGatherMirrorNew.exe (11268) - Unable to find site status for site id: 201

Wed, 13 Feb 2013 13:20:33 +0000 - /cgi-bin/bfenterprise/BESGatherMirrorNew.exe (11268) - Unable to find site status for site id: 203

Wed, 13 Feb 2013 13:20:33 +0000 - /cgi-bin/bfenterprise/BESGatherMirrorNew.exe (11268) - Unable to find site status for site id: 204

Wed, 13 Feb 2013 13:20:33 +0000 - /cgi-bin/bfenterprise/BESGatherMirrorNew.exe (11268) - Unable to find site status for site id: 205

Wed, 13 Feb 2013 13:20:33 +0000 - /cgi-bin/bfenterprise/BESGatherMirrorNew.exe (11268) - Unable to find site status for site id: 206

Wed, 13 Feb 2013 13:20:33 +0000 - /cgi-bin/bfenterprise/BESGatherMirrorNew.exe (11268) - Unable to find site status for site id: 207

Wed, 13 Feb 2013 13:20:33 +0000 - /cgi-bin/bfenterprise/BESGatherMirrorNew.exe (11268) - Unable to find site status for site id: 208

Wed, 13 Feb 2013 13:20:33 +0000 - /cgi-bin/bfenterprise/BESGatherMirrorNew.exe (11268) - Unable to find site status for site id: 217

Wed, 13 Feb 2013 13:20:33 +0000 - /cgi-bin/bfenterprise/BESGatherMirrorNew.exe (11268) - Unable to find site status for site id: 237

Wed, 13 Feb 2013 13:20:33 +0000 - /cgi-bin/bfenterprise/BESGatherMirrorNew.exe (11268) - Unable to find site status for site id: 243

Wed, 13 Feb 2013 13:20:33 +0000 - /cgi-bin/bfenterprise/BESGatherMirrorNew.exe (11268) - Unable to find site status for site id: 245

Wed, 13 Feb 2013 13:20:34 +0000 - /cgi-bin/bfenterprise/BESGatherMirrorNew.exe (11268) - Unable to find site status for site id: 246

Wed, 13 Feb 2013 13:20:34 +0000 - /cgi-bin/bfenterprise/BESGatherMirrorNew.exe (11268) - Unable to find site status for site id: 247

Wed, 13 Feb 2013 13:20:34 +0000 - /cgi-bin/bfenterprise/besgathermirror.exe/-siteversion (13428) - Unable to find site id for URL: http://sync.bigfix.com/cgi-bin/bfgather/spywareclient

Wed, 13 Feb 2013 13:20:34 +0000 - /cgi-bin/bfenterprise/besgathermirror.exe/-siteversion (6536) - Unable to find site id for URL: http://sync.bigfix.com/cgi-bin/bfgather/spywareclient

Wed, 13 Feb 2013 13:20:34 +0000 - /cgi-bin/bfenterprise/besgathermirror.exe/-siteversion (15592) - Unable to find site id for URL: http://testsite.bigfix.com/cgi-bin/bfgather/bigfixosdeploymenttest

Wed, 13 Feb 2013 13:20:34 +0000 - /cgi-bin/bfenterprise/besgathermirror.exe/-siteversion (14864) - Unable to find site id for URL: http://testsite.bigfix.com/cgi-bin/bfgather/bigfixosdeploymenttest

Wed, 13 Feb 2013 13:20:34 +0000 - /cgi-bin/bfenterprise/besgathermirror.exe/-siteversion (3396) - Unable to find site id for URL: http://testsite.bigfix.com/cgi-bin/bfgather/osimagingtest

Wed, 13 Feb 2013 13:20:34 +0000 - /cgi-bin/bfenterprise/besgathermirror.exe/-siteversion (7628) - Unable to find site id for URL: http://testsite.bigfix.com/cgi-bin/bfgather/osimagingtest

gatherState.xml showing entries such as below:

98: GetURL failure on http://sync.bigfix.com/bfsites/bessecurity_1722/PTB.xlat: General transport failure. : non-retryable error: transport error 25: general transport failure.\nwindows error 800c0007: no data is available for the requested resource.

99: GetURL failure on http://sync.bigfix.com/cgi-bin/bfgather/besinventory?Time=1360582725: General transport failure. : non-retryable error: transport error 25: general transport failure.\nwindows error 800c000b: the operation was timed out.

Any advice appreciated.

Have restarted all services but no progress.

Cheers

Steve

(imported comment written by SystemAdmin)

I’m having simliar issues on a gather from a different site.

We’re you able to get this resolved?

(imported comment written by VipulSri)

Found an IBM article for this issue. It might help.

http://www-01.ibm.com/support/docview.wss?uid=swg21506204