Hi Team,
We would like to check and confirm the feasibility of the following integration scenario between ServiceNow and HCL BigFix:
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A software installation request (ticket/RITM) is raised in ServiceNow
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Upon approval, the ticket automatically triggers a software installation task or Fixlet from the BigFix console
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BigFix performs the application installation on the targeted endpoint(s)
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Installation status (success/failure) is sent back to ServiceNow
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Based on successful installation, the ServiceNow ticket is automatically closed
I can confirm that the proposed integration workflow is fully feasible and aligns with industry best practices for "Closed-Loop Automation."
By utilizing BigFix Runbook AI alongside the ServiceNow Integration Hub, we can achieve the exact flow you described:
- Trigger: ServiceNow Flow Designer initiates the request via the BigFix REST API.
- Execution: BigFix performs the deployment and monitors the endpoint status.
- Feedback: Real-time installation status is pushed back to the ServiceNow RITM.
- Resolution: The ticket is automatically closed upon a "Success" return code.
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