Security and Compliance Analytic PDF Error

(imported topic written by rbansal2)

I am having an issue where when I try to save a checklist in SCA as PDF, the server takes a long time and eventually errors out. On screen it says “We are sorry, but something went wrong. Contact your Tivoli Endpoint Manager Analytics administrator if the problem persists.”

I further debug this by looking at logs and it looks like the application spits out the following error.

[ERROR] Error: Couldn’t handle error: response committed

org.jruby.exceptions.RaiseException: (NativeException) org.mortbay.jetty.EofException: An established connection was aborted by the software in your host machine.

at org.mortbay.jetty.HttpGenerator.flush(HttpGenerator.java:791)

at org.mortbay.jetty.AbstractGenerator$Output.blockForOutput(AbstractGenerator.java:551)

at org.mortbay.jetty.AbstractGenerator$Output.flush(AbstractGenerator.java:572)

at org.mortbay.jetty.HttpConnection$Output.flush(HttpConnection.java:1012)

at org.mortbay.jetty.AbstractGenerator$Output.write(AbstractGenerator.java:651)

at org.mortbay.jetty.AbstractGenerator$Output.write(AbstractGenerator.java:591)

at sun.reflect.GeneratedMethodAccessor32.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)

at java.lang.reflect.Method.invoke(Method.java:611)

at org.jruby.javasupport.JavaMethod.invokeDirectWithExceptionHandling(JavaMethod.java:525)

[INFO]

[INFO] Paper size: 8.5 x 11

Page size: 7.83333 x 10.3333

Margins: l 0.138889 t 0.138889 r 0.138889 b 0.138889

Logical viewport: 980 x 1292

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No progress in 60 seconds; aborting.

[INFO] Completed 500 Internal Server Error in 68422ms (Views: 68297.0ms)

Btw this is only with one of the checklists. I have 18 checklists, and am able to save them as PDF without any issues.

(imported comment written by Niraj Kumar Mishra)

Hi,

Did you get resolution for this issue. I am having the same issue. If you could help me in this regards, I would really thankful to you.

Thanks

Niraj

(imported comment written by rbansal2)

No, I am still having this issue and trying to debug it. Please let me know if you find a solution.