Hi,
I want to perform remote control. The target computer has been installed and listed, the remote control controller has also been installed. However, when I try to activate the session, the remote session does not appear.
Is there anyone who can help me?
Thanks, Benu
Hi benu,
Can you please provide more info on the Target machine ? What OS ? Are you in managed mode (RC server is installed ? ) ?
What do you mean with “the remote session does not appear” ?
hi, thank you for your respon.
The target machine is Windows server 2019 and managed in bigfix RC.
what I mean by “remote session not showing up” is when I run RC to the target windows server 2019 the controller from bigfix does not appear, even though the bigfix remote control controller is installed.
Ok so if I understood correctly the Controller application is not started after that the session is started in the RC WebUI correct ?
To figure out what is preventing the Controller app from starting you can open a cmd, and launch this command:
"C:\Program Files (x86)\BigFix\Remote Control\Controller\jre\bin\java.exe" "-Djava.security.properties=C:\Program Files (x86)\BigFix\Remote Control\Controller\override.security" -jar "C:\Program Files (x86)\BigFix\Remote Control\Controller\TRCConsole.jar" --trcjws "TRCController.trcjws"
NOTE: Add the TRCController.trcjws file path if this is not in the current path. This is the file which is downloaded by the browser upon session start.
You should be able to see the application log and any error which is produced.