Remote Control - DataBase

rtreviza 2016-02-03 13:30:33 UTC #1

Hello All,

Strange situation regarding TRC. I just installed the new version on a client, everything was fine till we did the LDAP configuration. Only part of the users appeared on the console (3000 from 7000).

I inserted manually an user with some information of AD, after a few minutes all the user info appeared, so the synchronization happened …what about the other 4000 users?

Any ideas what might be? i think there is no permission or communication issues…

Log:

heagsta 2016-02-04 23:10:32 UTC #2

Is the LDAP configuration the same as it was previously? Also, do you mean you installed the new version of the TRC Server? I remember having a pretty hard time getting that LDAP piece to work when I set mine up, even though it was “testing” ok.

chris 2016-02-08 18:09:18 UTC #3

Hello,

I think you should raise a PMR for this issue. See this tip: How to ask for IBM product help: PMRs, RFEs, and more

Regards,
Chris
Software Engineer - IBM BigFix Remote Control