Relay log error: Uncaught exception in ClientRegister:HTTP 28

[dilu]

Hi all,

All clients under one of our relay stopped reporting. Even teh realy itself stopped reporting as a client. When I check the relay log file, I can see the below entries for all clients.

/cgi-bin/bfenterprise/clientregister.exe (1368) - Uncaught exception in plugin ClientRegister with client <1.1.1.1>: HTTP Error 28: Timeout was reached: Connection timed out after 10015 milliseconds

Any help on this will be appreciated.

[Aram]

@dilu:

For a product issue such as the one you describe, I would recommend contacting IBM Support by creating a PMR:

How to ask for product help: PMRs, RFEs, and more

RFE = Request For Enhancement PMR = Problem Management Record. Also known as a Service Request (SR). The terms are interchangeable This is the general approach I would recommend: Create a forum post here as you start your investigation and gather data so that others are aware of the issue. Post links to any relevant documentation you are using to investigate / try to work around the issue. This will also give others an oportunity to add to the discussion and suggest fixes, particularly if t…

[dilu]

Thank you for your response. We will raise a case.

[cmcannady]

@aram we have PMR 03138,082,000 opened with Dave Langridge in L2 support where we’re seeing this same HTTP error 28 on several our relays and causing issues with our deployments. We’ve already provide logs, etc. that are attached to this PMR.

[dilu]

The LLR was showing this error because the TLR was not able to report to primary server and the LLR didn’t had a secondary TLR configured. Once the issue with TLR is rectified, it started working fine.