RegisterOnce: GetURL failed - General transport failure. Error 503

Usage and Config Platform
1

Deployed an new client and receiving this message. Anybody know what this means?

Registration backing off from SSL, attempting in clear text
Response: Application Blocked #content{border:3px solid#aaa;background-color:#fff;margin:40;padding:40;font-family:Tahoma,Helvetica,Arial,sans-serif;font-size:12px;} h1{font-size:20px;font-weight:bold;color:#196390;}
RegisterOnce: GetURL failed - General transport failure.
http failure code 503 - registration url - http://XXX:52311/cgi-bin/bfenterprise/clientregister.exe?RequestType=RegisterMe&ClientVersion=9.2.6.94&Body=0&SequenceNumber=1&MinRelayVersion=7.1.1.0&CanHandleMVPings=1&MinHops=7&MaxHops=7&Root=http://XXXXX%3A52311&AdapterInfo=00-50-56-bd-2b-b8_XXXXX%2F27_XXXX_0&AdapterIpv6=00-50-56-bd-2b-b8^fe80%3A%3A250%3A56ff%3Afebd%3A2bb8%2F64_0

2

The key is in the response there -

Response: Application Blocked #content{border:3px solid#aaa;background-color:#fff;margin:40;padding:40;font-family:Tahoma,Helvetica,Arial,sans-serif;font-size:12px;} h1{font-size:20px;font-weight:bold;color:#196390;}

That’s not coming from your BigFix server or relay. That looks like the HTML message you’ll get from a proxy or firewall that is not allowing the web connection. You need to have your security / network / firewall engineers allow the BigFix traffic on port 52311 from your clients to your relays.

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