Register Download Plug-in for Red Hat Enterprise

Usage and Config Patch
1

Hi,

I’m trying to patch RHEL boxes using IEM v9.2.

Most of the documentation includes the requirement to run this task:

BES Relay/Server: Register Download Plug-in for Red Hat Enterprise Linux

I have many Linux machines subscribed to both the “Linux RPM Patching” site and other “Patches for RHEL” sites, however I can not find this task anywhere, even as a non relevant item.

Can anyone tell me if this is still a requirement? And if so, how do I make it show for install?

Thanks,
Simon.

2

The task has been replaced by the “Manage Download Plug-ins” dashboard in the patch management site.

That should get you where you need to be!

3

Thanks strawgate,

would you happen to know of a link to some good documentation relating to this?

4

This might help!

http://www-01.ibm.com/support/knowledgecenter/SS6MER_9.2.0/com.ibm.tem.patch.doc_9.2/shared/c_manage_download_plug-ins_suse.html

5

Perfect thanks a million!

6

So, I have configured the plugins and redeployed a patch. It’s still stuck in Pending Downloads.

Looking at the Download Status Report, it shows the failed download URL as RedHatProtocol://…

Chasing the RedHatProtocol:// error sends me to here:

http://www-01.ibm.com/support/knowledgecenter/SS63NW_9.0.0/com.ibm.tem.doc_9.0/Patch_Man/Patch_Man_RH/c_frequently_asked_questions.html

If I have registered the latest plug-ins, why do downloads still fail?

Patch number 8.0.627 has a known issue of not recognizing the whitelist for dynamic downloads. Upgrade to the latest version of IBM Endpoint Manager to resolve the issue. You can also add the following lines in the download whitelist on your server:

•RedHatProtocol://.*
•http://software.bigfix.com/download/bes/dep/rhel/.*
•http://software.bigfix.com/download/bes/dep/pkgdeps/.*

Can you tell me what “the download whitelist on your server” means?

Is it a specific IEM whitelist, or is it just referencing the corporate firewall?

Thanks

7

Unless you’re running 8.0.627 I wouldn’t worry about the whitelist. Are you using a proxy to access the internet from your BigFix server? Can you verify your RHEL support credentials are correct?

8

I have tried with and without proxy settings in the Red Hat Plug-in configuration.

I’m sure the creds are correct for the Red Hat Enterprise site.

Any other ideas?

9

Just to be sure, I have an account at https://access.redhat.com. Is this the correct place as far as you know?

10

Hi,

Can you please share the plug in log?

11

yes – that should be the correct url.

Can you confirm the proxy was configured the same as the BigFix server? (besadmin.exe /setproxy in the bes server installation directory).

Try excluding the domain from the proxy credentials and make sure your port is correct.

Also definitely grab the plug-in log!

12

For reference, the download plugin log for RHEL should be located in:

…\< BES Server or BES Relay >\DownloadPlugins\RedHatProtocol\logs

1 Like
13

The log state that it is searching for patch

nss-util-3.19.1-1.el6_6.x86_64.rpm

on

https://rhn.redhat.com/network/software/packages/name_overview.pxt?archIdList=500.520&archLabelList=IA-32.x86_64&lower=1&upper=10000&package_name=nss-util-3.19.1

I can search for the individual patch when I’m logged into the Red Hat customer portal and get search results.

If I paste the url into a browser though, I don’t get any results.

A sample of the text of the log is as follows:

[Thu Sep 17 08:52:31 2015] BigFix RedHat Download Plugin v2.8.2
[Thu Sep 17 08:52:31 2015] Please make sure you have the latest version of this utility.
[Thu Sep 17 08:52:31 2015] Running plugin with DLoad::LWPUAIface
[Thu Sep 17 08:52:31 2015] Logging in to Red Hat…
[Thu Sep 17 08:52:34 2015] Redirecting to https://idp.redhat.com/idp/
[Thu Sep 17 08:52:34 2015] Redirecting to https://www.redhat.com/wapps/ugc
[Thu Sep 17 08:52:36 2015] Connecting to https://idp.redhat.com/idp/ with SSO authentication
[Thu Sep 17 08:52:37 2015] Sending SSO response to https://www.redhat.com/wapps/sso/consume.html
[Thu Sep 17 08:52:39 2015] Successfully logged in to Red Hat!
[Thu Sep 17 08:52:39 2015] Searching for nss-util-3.19.1-1.el6_6.x86_64.rpm
[Thu Sep 17 08:52:39 2015] Connecting to https://rhn.redhat.com/network/software/packages/name_overview.pxt?archIdList=500.520&archLabelList=IA-32.x86_64&lower=1&upper=10000&package_name=nss-util-3.19.1
[Thu Sep 17 08:52:43 2015] Searching for nss-util-3.19.1-1.el6_6.x86_64.rpm on https://rhn.redhat.com/network/software/packages/name_overview.pxt?archIdList=500.520&archLabelList=IA-32.x86_64&lower=1&upper=10000&package_name=nss-util-3.19.1
[Thu Sep 17 08:52:43 2015] Connecting to https://rhn.redhat.com/network/software/packages/name_overview.pxt?archIdList=500.520&archLabelList=IA-32.x86_64&lower=1&upper=10000&package_name=nss-util
[Thu Sep 17 08:52:44 2015] Searching for nss-util-3.19.1-1.el6_6.x86_64.rpm on https://rhn.redhat.com/network/software/packages/name_overview.pxt?archIdList=500.520&archLabelList=IA-32.x86_64&lower=1&upper=10000&package_name=nss-util
[Thu Sep 17 08:52:44 2015] Connecting to https://rhn.redhat.com/network/software/packages/name_overview.pxt?archIdList=500.520&archLabelList=IA-32.x86_64&lower=1&upper=10000&package_name=nss
[Thu Sep 17 08:52:46 2015] Searching for nss-util-3.19.1-1.el6_6.x86_64.rpm on https://rhn.redhat.com/network/software/packages/name_overview.pxt?archIdList=500.520&archLabelList=IA-32.x86_64&lower=1&upper=10000&package_name=nss
[Thu Sep 17 08:52:46 2015] Connecting to https://rhn.redhat.com/rhn/channels/software/Search.do?view_mode=search_name&relevant=no&archId=500&archId=520&search_string=nss-util-3.19.1
[Thu Sep 17 08:52:48 2015] Searching for nss-util-3.19.1-1.el6_6.x86_64.rpm on https://rhn.redhat.com/rhn/channels/software/Search.do?view_mode=search_name&relevant=no&archId=500&archId=520&search_string=nss-util-3.19.1
[Thu Sep 17 08:52:48 2015] ERROR: Can’t find total number of packages count on page. Skipping.
[Thu Sep 17 08:52:48 2015] Connecting to https://rhn.redhat.com/rhn/channels/software/Search.do?view_mode=search_name_and_summary&relevant=no&archId=500&archId=520&search_string=nss-util-3.19.1
[Thu Sep 17 08:52:49 2015] Searching for nss-util-3.19.1-1.el6_6.x86_64.rpm on https://rhn.redhat.com/rhn/channels/software/Search.do?view_mode=search_name_and_summary&relevant=no&archId=500&archId=520&search_string=nss-util-3.19.1
[Thu Sep 17 08:52:49 2015] ERROR: Can’t find total number of packages count on page. Skipping.
[Thu Sep 17 08:52:49 2015] Connecting to https://rhn.redhat.com/rhn/channels/software/Search.do?view_mode=search_name&relevant=yes&archId=500&archId=520&search_string=nss-util-3.19.1
[Thu Sep 17 08:52:51 2015] Searching for nss-util-3.19.1-1.el6_6.x86_64.rpm on https://rhn.redhat.com/rhn/channels/software/Search.do?view_mode=search_name&relevant=yes&archId=500&archId=520&search_string=nss-util-3.19.1
[Thu Sep 17 08:52:51 2015] ERROR: Can’t find total number of packages count on page. Skipping.
[Thu Sep 17 08:52:51 2015] Connecting to https://rhn.redhat.com/rhn/channels/software/Search.do?view_mode=search_name_and_summary&relevant=yes&archId=500&archId=520&search_string=nss-util-3.19.1
[Thu Sep 17 08:52:52 2015] Searching for nss-util-3.19.1-1.el6_6.x86_64.rpm on https://rhn.redhat.com/rhn/channels/software/Search.do?view_mode=search_name_and_summary&relevant=yes&archId=500&archId=520&search_string=nss-util-3.19.1
[Thu Sep 17 08:52:52 2015] ERROR: Can’t find total number of packages count on page. Skipping.
[Thu Sep 17 08:52:52 2015] Connecting to https://rhn.redhat.com/rhn/channels/software/Search.do?view_mode=search_name&relevant=no&archId=500&archId=520&search_string=nss-util
[Thu Sep 17 08:52:55 2015] Searching for nss-util-3.19.1-1.el6_6.x86_64.rpm on https://rhn.redhat.com/rhn/channels/software/Search.do?view_mode=search_name&relevant=no&archId=500&archId=520&search_string=nss-util
[Thu Sep 17 08:52:55 2015] ERROR: Can’t find total number of packages count on page. Skipping.
[Thu Sep 17 08:52:55 2015] Connecting to https://rhn.redhat.com/rhn/channels/software/Search.do?view_mode=search_name_and_summary&relevant=no&archId=500&archId=520&search_string=nss-util
[Thu Sep 17 08:52:57 2015] Searching for nss-util-3.19.1-1.el6_6.x86_64.rpm on https://rhn.redhat.com/rhn/channels/software/Search.do?view_mode=search_name_and_summary&relevant=no&archId=500&archId=520&search_string=nss-util
[Thu Sep 17 08:52:57 2015] ERROR: Can’t find total number of packages count on page. Skipping.
[Thu Sep 17 08:52:57 2015] Connecting to https://rhn.redhat.com/rhn/channels/software/Search.do?view_mode=search_name&relevant=yes&archId=500&archId=520&search_string=nss-util
[Thu Sep 17 08:53:01 2015] Searching for nss-util-3.19.1-1.el6_6.x86_64.rpm on https://rhn.redhat.com/rhn/channels/software/Search.do?view_mode=search_name&relevant=yes&archId=500&archId=520&search_string=nss-util
[Thu Sep 17 08:53:01 2015] ERROR: Can’t find total number of packages count on page. Skipping.
[Thu Sep 17 08:53:01 2015] Connecting to https://rhn.redhat.com/rhn/channels/software/Search.do?view_mode=search_name_and_summary&relevant=yes&archId=500&archId=520&search_string=nss-util
[Thu Sep 17 08:53:02 2015] Searching for nss-util-3.19.1-1.el6_6.x86_64.rpm on https://rhn.redhat.com/rhn/channels/software/Search.do?view_mode=search_name_and_summary&relevant=yes&archId=500&archId=520&search_string=nss-util
[Thu Sep 17 08:53:02 2015] ERROR: Can’t find total number of packages count on page. Skipping.
[Thu Sep 17 08:53:02 2015] Connecting to https://rhn.redhat.com/rhn/channels/software/Search.do?view_mode=search_name&relevant=no&archId=500&archId=520&search_string=nss
[Thu Sep 17 08:53:06 2015] Searching for nss-util-3.19.1-1.el6_6.x86_64.rpm on https://rhn.redhat.com/rhn/channels/software/Search.do?view_mode=search_name&relevant=no&archId=500&archId=520&search_string=nss
[Thu Sep 17 08:53:06 2015] Connecting to https://rhn.redhat.com/rhn/channels/software/Search.do?view_mode=search_name_and_summary&relevant=no&archId=500&archId=520&search_string=nss
[Thu Sep 17 08:53:09 2015] Searching for nss-util-3.19.1-1.el6_6.x86_64.rpm on https://rhn.redhat.com/rhn/channels/software/Search.do?view_mode=search_name_and_summary&relevant=no&archId=500&archId=520&search_string=nss
[Thu Sep 17 08:53:09 2015] Connecting to https://rhn.redhat.com/rhn/channels/software/Search.do?view_mode=search_name_and_summary&relevant=no&archId=500&archId=520&search_string=nss&first_lower=1&prev_lower=1&next_lower=21&last_lower=21&Next.x=7&Next.y=11
[Thu Sep 17 08:53:11 2015] Connecting to https://rhn.redhat.com/rhn/channels/software/Search.do?view_mode=search_name&relevant=yes&archId=500&archId=520&search_string=nss
[Thu Sep 17 08:53:14 2015] Searching for nss-util-3.19.1-1.el6_6.x86_64.rpm on https://rhn.redhat.com/rhn/channels/software/Search.do?view_mode=search_name&relevant=yes&archId=500&archId=520&search_string=nss
[Thu Sep 17 08:53:14 2015] ERROR: Can’t find total number of packages count on page. Skipping.
[Thu Sep 17 08:53:14 2015] Connecting to https://rhn.redhat.com/rhn/channels/software/Search.do?view_mode=search_name_and_summary&relevant=yes&archId=500&archId=520&search_string=nss
[Thu Sep 17 08:53:19 2015] Searching for nss-util-3.19.1-1.el6_6.x86_64.rpm on https://rhn.redhat.com/rhn/channels/software/Search.do?view_mode=search_name_and_summary&relevant=yes&archId=500&archId=520&search_string=nss
[Thu Sep 17 08:53:19 2015] ERROR: Can’t find total number of packages count on page. Skipping.
[Thu Sep 17 08:53:19 2015] ERROR: Failed to find nss-util-3.19.1-1.el6_6.x86_64.rpm.
[Thu Sep 17 08:53:19 2015] ERROR: Failed attempt number 1. Trying again in 5 seconds

14

I’ve also read here that it depends on which site the fixlet is in as to where the download comes from.

We would like to have IEM control and manage the downloads.

I’ve taken action on fixlets that are from both the ‘RHEL … Native’ site and also the ‘RHEL … Dependency Resolution’ site, but both actions just stay in ‘Pending Downloads’.

15

For those that are stuck with a similar problem, the answer (for me at least) is that you need active subscriptions on the Red Hat Customer Portal, just having an account is not enough.

Thanks for the suggestions.