Question about Restart Needed - Not Triggered by a BES Action

Usage and Config Platform
1

(imported topic written by Rob_Swalley91)

Is there any way to determine what triggers the specific reason why a given computer would report itself to BigFix as needing a restart NOT triggered from a BES action?

We have a policy in place that will reboot any computer (regardless if it is because of a BES action or not) that requires one during a certain window at night and there are some computers that reboot every night as a result of this policy. I have been asked by some of the area technicians to see if BigFix is able to determine exactly what kicks off this request so that we can effectively troubleshoot the issue and stop the need for these nightly restarts.

I have seen instances in the past where a machine would reboot every single night but after it was re-imaged the need for a nightly reboot stopped.

I appreciate any help that you might be able to provide.

Thanks!

Rob

2

(imported comment written by jessewk)

It’s funny how sometimes a question doesn’t come up for awhile and then I get it mulitple times in one day :slight_smile:

You can see details on the pending restart behavior here: http://support.bigfix.com/cgi-bin/kbdirect.pl?id=159

Basically you could write a retrieved property that returns the value of the “PendingFileRenameOperations” key to figure out what is causing the recurring reboot.

Jesse

3

(imported comment written by Rob_Swalley91)

Thanks Jesse! I will follow up on what you listed and I will go from there. Thanks for taking the time to reply back and let me know. :slight_smile: