Properties showing as not reported

Usage and Config Platform
1

(imported topic written by jpeppers91)

I have a property that displays the current version of the virus software. It displays for a majority of the machines, but some are showing up as not reported on that particular. The box is online and everything else is reporting correctly. About 15% of the boxes are doing this.

2

(imported comment written by SystemAdmin)

Peppers,

You should try right-clicking the computers in the BES Console and select ‘Force Refresh’ (only need to do this once!).

If they still don’t update, you may have a BES Relay that is failing to gather the latest version of the actionsite where your property definition lives. So the BES Clients are synchronizing with the BES Relay but the BES Relay hasn’t synchronized. If all these computers are using the same BES Relay that would be a good indication that the problem is with the BES Relay.

3

(imported comment written by jpeppers91)

We have multiple relays. It is not one particular site. It can’t be the relays, some clients work and some don’t.

4

(imported comment written by rkc91)

Peppers

try besadmin.exe /propagatealloperatorsites

Also if u could check isdeleted for the machine in the database

5

(imported comment written by rdamours91)

The only times I have run into this is if the relay is hung (very seldom) or the firewall is blocking communication. If this is the case there is a task/fixlet within Bigfix also to open up the ports.

I’ve also run into this when I wrote custom retrieved properties that had code in it that was dependent of version 6+ of the Bigfix client.

Just bouncing some ideas around…

6

(imported comment written by gage)

Since migrating our SQL database to a different server than the BF server, we have had a number of clients reporting in with fields “not reporting”. Sending a refresh has no effect. Any ideas?