Problems configuring Web Reports EMailer

Reporting
1

(imported topic written by SystemAdmin)

Hi,

I’m trying to configure the email settings on the Web Reports. I’m assured that our corporate smtp server has been configured and that I am entering the correct smtp server name. I’ve checked that our BigFix server can ping the smtp server - all OK there.

However, when I do a ‘Test’ email I get the following error:-

Background process “BESEmailer.exe” returned non-zero exit code 10049: could not connect to the server. at BESEmailer.pl line 51.

(I’ve attached the source from the error page that is displayed.)

I believe that this has something to do with addressing.

I’ve sent test emails manually from the BigFix server and the mail gets delivered OK.

Can the BESEmailer.exe be run from a dos prompt with arguments and, if possible, some kind of debug to find out where the actual failure is?

Thanks,

Mark

2

(imported comment written by BenKus)

Hey Mark,

You might want to contact support and they can try to figure out the line it is failing at and try to figure out the error message.

Ben

3

(imported comment written by SystemAdmin)

Cheers Ben - I’ll do that when I get back off leave.

When it get the problem resolved I’ll post the resolution here if it’s relevant and potentially useful to other users.

4

(imported comment written by Luz91)

Your resolve the problem? It´s not relevant? I waiting for you suggestions