Problem install data protection module

system · September 5, 2012, 6:15pm

(imported topic written by v.sansone)

hi

I try to install Data protection module and, after I have define “take action”, in the Action | summary window the column status don’t has any state.

what can be the problem?

system · September 6, 2012, 6:46am

(imported comment written by Xie_Ran91)

Hi,

First of all, when you take the action, is there any endpoint relevant to the task? If not, you may need to do some configuration to make it relevant (at least you need to have CPM client deployed first).

If that is not the case, it could because of slow network/server/relay. Check if this happen on other tasks/fixlets. If you selected an endpoint, you may check the client log which located at %BESClient_Install_Dir%__BESData__Global\Logs

system · September 6, 2012, 10:50am

(imported comment written by v.sansone)

Hi,

first thanks for your response.

An endpoint there is to relevant the task. I see in the file log, but i don’t know what’s problem, I post last rows of logs:

At 16:00:29 +0200 -

Report posted successfully.

At 16:03:52 +0200 -

GatherActionMV command received. Version difference, gathering action site.

At 16:03:53 +0200 - actionsite (http://tem.xxxxxx:52311/cgi-bin/bfgather.exe/actionsite)

Download ‘http://tem.xxxxx:52311/bfmirror/bfsites/manydirlists_2/__diffsite_ba613d1fc0d9300175611e31cca7cf9f525056cb_to_267b976f6f335984ab90f0f478e8a1637eabe7d5’ as ‘__TempUpdateFilename’

At 16:03:55 +0200 -

Gather merging new file C:\Program Files\BigFix Enterprise\BES Client__BESData\actionsite\Fixlet 135.fxf

At 16:03:56 +0200 - actionsite (http://tem.xxxxxxxx:52311/cgi-bin/bfgather.exe/actionsite)

Successful Synchronization with FixSite (version 282) - ‘http://tem.replycloud.prv:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://tem.xxxxx:52311/cgi-bin/bfgather.exe/actionsite&Time=05Sep16:03:53&rand=d1282677&ManyVersionSha1=ba613d1fc0d9300175611e31cca7cf9f525056cb’

At 16:04:21 +0200 -

Report posted successfully.

GatherActionMV command received. Version difference, gathering action site.

system · September 6, 2012, 11:10am

(imported comment written by Xie_Ran91)

There is not much information I can get from the segments. You may attach the full log file here.

system · September 6, 2012, 11:13am

(imported comment written by v.sansone)

Another thing, I have trend micro officescan, can it a problem?

system · September 6, 2012, 11:17am

(imported comment written by Xie_Ran91)

very possible. you need to uninstall that.

system · September 6, 2012, 11:25am

(imported comment written by v.sansone)

ok,this is log file

system · September 6, 2012, 11:56am

(imported comment written by Xie_Ran91)

The client didn’t receive any CPM-DP action from the server.

deploy another relevant fixlet on this endpoint
deploy the same fixlet on another relevant endpoint

system · September 10, 2012, 11:57am

(imported comment written by v.sansone)

Hi,

What do you mean to “deploy another relevant fixlet on this endpoint” ?

system · September 11, 2012, 6:33am

(imported comment written by Xie_Ran91)

I mean you find another fixlet that shows this endpoint is “Relevant” to it.

Sorry I didn’t make it clear. The two points:

deploy another relevant fixlet on this endpoint
deploy the same fixlet on another relevant endpoint

is to troubleshoot the problem.

If 1 works, the fixlet may have problem. If it does not work, the connection between the endpoint with the sever/relay may have problem.

If 2 works, the fixlet should be fine and the problem could be with the endpoint environment. If it does not work, means the server is not able to send any action to any clients.

system · September 11, 2012, 11:12am

(imported comment written by v.sansone)

Hi,

i have try to install “core protection module” and the installation was successful; but my Pc don’t view in the sub window “applicable computer” in the task “data Protection- Install data protection services”

system · September 11, 2012, 1:20pm

(imported comment written by Xie_Ran91)

You may log in to the endpoint and figure out which relevance of the Data Protection fixlet goes “False”.

Alternatively, I suggest you contact the TEM support team.

system · September 11, 2012, 1:33pm

(imported comment written by v.sansone)

How i can contact TEM group?

system · September 12, 2012, 2:12pm

(imported comment written by v.sansone)

Hi,

I was able to install the method, but I have not figured out where to go to get the file “trend micro data protection.efxm”

system · September 13, 2012, 11:28am

(imported comment written by Xie_Ran91)

Data protection is an add-on for TEM-CP and you need to purchase that separately. Please contact corresponding person (i think the sales team handle that) to get it.

system · June 20, 2013, 1:42pm

(imported comment written by Brian Sun)

Hi v.sansone, I encounter the same problem as yours. could you please advise how you settle the issue?

Thanks!