When running the name of operating system command on 2 almost identical servers, I get varying results from BF10 and BF9 but can’t seem to work out where it’s taking the name of the operating system from as /etc/release doesn’t seem to have text that matches the output for the endpoints.
/etc/release shows identical information on both endpoints
server1:~ # /opt/BESClient/bin/qna
Default masthead location, using /etc/opt/BESClient/actionsite.afxm
Q: name of operating system
A: Linux Red Hat Enterprise 8.6
T: 4115
server1:~ # rpm -q BESAgent
BESAgent-10.0.4.32-rhe6.x86_64
server2:~ # /opt/BESClient/bin/qna
Default masthead location, using /etc/opt/BESClient/actionsite.afxm
Q: name of operating system
A: Linux Red Hat Enterprise Linux 8.6
T: 4254
server2:~ # rpm -q BESAgent
BESAgent-9.5.14.73-rhe6.x86_64
Any ideas?
Support for RHEL 8 was added in 9.5.17, so the OS name may be un-normalized in earlier versions
Do you have any idea where it takes the data from?
Do we know which version “normalised” the OS names also?
The base of it would be from /etc/redhat-release, but we do a translation/normalization so the OS names always fit a pattern (like “starts with Linux”).
But we sometimes need to update those normalizations, which would come in a specific client version.
The 9.5.14 client is unsupported on Red Hat 8, and is probably lacking that name normalization.
Perfect! Thanks Jason, that makes sense and gives me exactly what I need 
@JasonWalker I’ve just had to check this again as the person who raised it wanted me to look at it again
It seems the support for RHEL 8 came in 9.5.14 
Any ideas?
@AlanM something you can advise?
Ah, quite right - what I see in the 9.5.17 changelog was an update to the KB article detailing RHEL 8 support.