Not relevant for all patches

giwoongkim 2019-11-11 01:44:23 UTC #1

Bigfix Root Server
OS: Windows 2012 (64bit)
DB: MS-SQL 2008 R2
Bigfix Version: v9.2.11.19

Target Agent OS: Linux Suse Enterprise Server 12 (4.12.14-95.19-default)

Some agents report SUSE all patches are not relevant. When debugging, it is marked as shown below.
Can you tell the cause?

Please help me.

error

JasonWalker 2019-11-11 06:21:18 UTC #2

A Suse machine shouldn’t be relevant to Red Hat patches.
I haven’t looked at Suse in quite a while but…I think Suse doesn’t use RPM, does it?

vtripodi 2019-11-11 06:38:45 UTC #3

Relevance is fine for a Suse target. I am able to run the same question using a Suse 15 client, but my agent is 9.5.14:

Your error seems a bug… Not clear to me why you are referring to Red Hat patches while the target is Suse.

giwoongkim 2019-11-11 07:00:45 UTC #4

I said it wrong…
Not the redhat patch.
Patch for suse 12 sites.
The other PCs are patched normally. Only a few pcs are causing problems as below.

vtripodi 2019-11-11 07:06:16 UTC #5

Have all PCs (patched correctly and the others with the above error) the same os and client version?

giwoongkim 2019-11-11 07:12:15 UTC #6

The pc version and OS in question are the same.

All Linux Use Enterprise Server 12 (4.12.14-95.19-default)

RPM child process error (from: PARENT type : protocolError file: c/ChildworkerManager.cpp line : 284 debuginfo: (type: userNotfonund file: c/ChildworkerManager.cpp line : 297 debuginfo: Sucess ))

I think we need to correct the above error.
Normal pc does not indicate this error, but displays only two true or false.