Not able to login in BigFIx Remote Control WEB GUI with LDAP id

[sachin76911]

Hello Team,

We have done the settings as per OU in both Group and User Search. Also the connection is Ok in BigFix Remote Control Web GUI.

Able to search the groups and Users. But When user trying to login getting error: Invalid Username or password whereas with the same LDAP ID user able to login into the servers.

So when checked in trc.log this error is coming: Authentication Exception - bind attempt failed : [LDAP: error code 49 - 80090308: LdapErr: DSID-0C090400, comment: AcceptSecurityContext error, data 52e, v1db1 ]

[f.pezzotti]

Hello sachin76911,

Do you see the user listed in Users -> All Users on the RC server webui ?
If no then the user is missing from the list and it won’t be authorized.
If this is present you need to check the UserID column. If this is not populated with the correct value there is probably a problem in the mapping of the AD users to RC users. Otherwise if this is populated but you can still not able to login then try this:

1. Open the LDAP Wizard
2. in the box 3 “User Search” under UserID * replace sAMAccountName
   with userPrincipalName
3. Restart the server
4. Check that the UserID column is now populated with the email of the user
5. Try to login to the RC server using the email instead of a user the id

NOTE: If you change sAMAccountName to userPrincipalName you need to be sure that the email or UPN is defined for each user.

[sachin76911]

@f.pezzotti

Still i am not able to login after doing the steps confirmed by you. Please confirm what else we can check to resolve this.

[JasonWalker]

You should probably open a support incident to get real-time support. The Forum is a community resource and most of us are customers, not the BigFix Support team.

[Rishabh]

You should check at AD end as well if you have added any OU details than that OU must be available at AD end.