No data available for graphing

Reporting
1

(imported topic written by neilh91)

When I log in to our BigFix reporting website, it says “No data available for graphing.”

This has worked fine until recently.

What could be wrong / what should I check?

Sorry for the basic question.

Thanks,

Neil

2

(imported comment written by BenKus)

Hey Neil,

Perhaps your database isn’t properly connected anymore and so you dont have any information flowing into Web Reports? You might double-check your web reports setting to make sure your database is not disabled (which will happen if it can’t connect for some reason).

Ben

3

(imported comment written by neilh91)

Thanks Ben

I tracked it down to HKLM\SOFTWARE\BigFix\Enterprise Server\FillAggregateDB\RemoteDatabases\BES\Disable being set to 1 in the registry of our reports server.

Set it to 0, restarted the BigFix service - and up and running again.

4

(imported comment written by symbios91)

I faced a similar issue before. Basically, the web report service tries to connect to the SQL before it is fully loaded. Solved it by editing the dependency for Web Report service to wait till SQL is started.

5

(imported comment written by Macideus91)

neilh thank you for your post…i was going to show off yesterday to a potential new employee…and it didnt work…so now im the A _ _…

but its back to working now!!!

thanks again

-Mike