New operator connection error

(imported topic written by SystemAdmin)

Hello,

While doing tests for the new version of BigFix,v8 , i was trying to create a non-Master new operator through the ‘BES admin tool’ and when trying to connect to the console with the user credential i received the following error message:

"An error occured while attempting to connect to the database:Database Error:

Microsoft

SQL Native Client

SQL Server

Login failed for user’xxxx’.(28000:18456)"

Any advice ?

Thanks in advance!

Marie.

(imported comment written by NoahSalzman)

Only with that user? Or does it happen with any user you create? Also, this KB article seems relevant:

http://support.bigfix.com/cgi-bin/kbdirect.pl?id=1317

(imported comment written by SystemAdmin)

Hello Noah,

Thanks for your answer!

The Authentication Mode of the SQL server is well configure to use both Windows Authentication and SQL Server Authentication.

and the problem is only with that user , any suggestion ?

(imported comment written by NoahSalzman)

If the problem is only with that user then it is possible that the password you are using for that user is incorrect.

(imported comment written by SystemAdmin)

Maybe, anyhow i will delete the user and create another one.

Many thanks for your help!