Need help uninstalling a programm and than installing a new one

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(imported topic written by angus891)

New to bigfix not really a programmer.

Thought there would be a wizard no luck.

I need to uninstall a program that uses installshield and than install its replacement

Tried to do a cut and paste from an existing fixlet and from this post

http://forum.bigfix.com/viewtopic.php?id=3687

Not getting anywhere.

Any advice is greatly accepted or its sneaker net time.

If this has been handled well somewhere else please point me in the right direction and my apologies.

2

(imported comment written by jessewk)

Hi Angus8,

Welcome to the forum. Software install/uninstall is very difficult to automate in generic way. If you can tell us more about the specific package you are trying to remove and install, and also post what you have tried so far, we should be able to help you out.

Regards,

Jesse

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(imported comment written by angus891)

Thanks Jesse much appreciated.

I am un/installing a product called confluence unity

To uninstall

I tried to use the MSI installer and following script changing blackeberry to my application

// Uninstall via MSIEXEC

waithidden “{pathname of system folder & “\msiexec.exe”}” /QN REBOOT=ReallySuppress /I{name of key whose (value “DisplayName” of it starts with “BlackBerry Desktop Software 4.7” and name of it starts with “{”) of

key “HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall” of registry}

I may be doing this wrong as when I typed the command for the new install /? it came back with installshield options.

Also tried for uninstall

action parameter query “name” with description “Please enter the Program Name (needs to match the name in the add/remove programs”

waithidden “{pathname of system folder & “\msiexec.exe”}” /QN REBOOT=ReallySuppress /X{name of key whose (value “DisplayName” of it as lowercase =(parameter “Name” of action as lowercase) and name of it starts with “{”) of key “HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall” of registry}

But didn’t understand the part where I click on the action and enter the application name ??

This is all form the view topic in my post.

Finally for the install tried to play around with .iss files for the install but found out I need a professional version of installshield.

Does bigfix create .iss files ?

Thanks again

4

(imported comment written by sstroffo91)

If the uninstal is MSI based, then the script should work, BUT the parameter is case sensitive.

E.G. Can not be ‘Name’ and then ‘name’

Try

action parameter query “NAME” with description “Please enter the Program Name (needs to match the name in the add/remove programs”

waithidden “{pathname of system folder & “\msiexec.exe”}” /QN REBOOT=ReallySuppress /X{name of key whose (value “DisplayName” of it as lowercase =(parameter “NAME” of action as lowercase) and name of it starts with “{”) of key “HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall” of registry}