(imported comment written by Anuj_Attree91)
Hi Ben,
The Systems details in use are:
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Windows XP SP2
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Word, Excel, Powerpoint viewer 2003
Following troubleshooting has been done to rectify the issue:
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tried to manually install the patch MS07-042 (KB936048). But the process exits saying that the patch or the functionality of this patch already in the system. However Bigfix console still shows MS07-042 missing.
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updated the system using windows update and mbsa report shows all green for windows as well as office patches. However Bigfix console still shows this patch missing.
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This has been tested on 5-6 systems and the results are same (negative). Also around 1300 systems are showing NON Compliance due this missing patch in Bigfix.
But, i got success in on 4-5 systems yesterday which were earlier showing MS07-042 patch missing in Bigfix. I went to office patches site http://office.microsoft.com/officeupdate/. The site requires 2 addons before proceeding for patches installation:
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Office Genuine Advantage Validation Tool
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Office Update Installation Engine
After installing these 2 add ons the systems were not showing MS07-042 patch missing in Bigfix.
Now the problem is we can’t connect each desktop to the internet and do this task manually. So i’m looking for a solution to do this automatically from Bigfix/some other way…
Need your help in this on urgent basis…